Account Manager I

Careem is on a mission to build the Everything App for the greater Middle East, simplifying daily life by making it easier to move around, order food and groceries, manage payments, and more. Since 2012, Careem has empowered over 2.5 million Captains to earn, served more than 70 million customers, and fostered a thriving platform for the region’s top talent and entrepreneurs. Operating across more than 70 cities in 10 countries, from Morocco to Pakistan, Careem is now entering a new era powered by AI. The company seeks curious, problem-solving AI professionals who can leverage artificial intelligence to build tools, automate workflows, and create meaningful impact—whether by streamlining operations, enhancing customer experience, or reimagining internal systems. Join a dynamic, autonomous team driven by ownership, ambition, and a commitment to serving customers, partners, colleagues, and captains.

Key Responsibilities

Drive ad sales and portfolio growth by pitching, optimizing, and upselling multi-format ad campaigns, including CPC performance and banner branding, to maximize client ROI and increase portfolio revenue. Proactively resolve issues by collaborating with cross-functional teams to address technical, billing, or pacing challenges, ensuring transparent communication and strong client retention. Support and contribute to business growth plans for assigned accounts while taking full ownership of account management as the primary point of contact for clients. Utilize data-driven analysis to monitor and evaluate the performance of initiatives, prioritizing those with the highest return on investment. Collaborate with merchants and internal teams to improve merchant Net Promoter Scores (NPS) by addressing experience-related components. Work closely with internal teams such as Supply, Finance, Marketing, and Business Development to meet growth objectives.

Required Qualifications

A minimum of two years’ experience in sales or account management with a consistent record of meeting weekly and monthly targets is essential. Candidates should hold a bachelor’s degree or higher and demonstrate proficiency in Microsoft Office, Excel, and similar software tools. Proven success in account management, particularly in direct and channel sales with a strong track record of closing deals, is required. Excellent communication skills and the ability to work effectively within local, regional, and corporate cross-functional teams are critical. The ideal candidate will be highly motivated with a proactive “hunting spirit” to identify and develop new business opportunities. Ability to work under pressure, manage stretched targets, and devise innovative, technology-driven solutions is important. Strong analytical skills with a focus on meaningful insights are necessary. Alignment with Careem’s core values—boldness, focus, agility, and collaboration—is expected. Experience in the food and beverage industry is highly desirable.

Preferred Qualifications and Benefits

Careem offers a vibrant work environment where employees can drive regional impact while continuously learning and growing. The company fosters a purpose-driven culture dedicated to unlocking the region’s potential. Flexible work arrangements include four days in-office and one day remote per week, with the additional option to work remotely from any country for up to 30 days annually. Employees enjoy unlimited vacation days and access to healthcare benefits, including fitness reimbursements for gym memberships, health clubs, and training classes. There are ample opportunities for career growth and development within a leading technology company.

Join Careem to contribute creatively to building a robust business pipeline, drive sustainable growth, and be part of a team that values ownership and exceptional service.