Account Manager I

Careem is on a mission to build the Everything App for the greater Middle East, simplifying everyday life by enabling seamless movement, food and grocery ordering, payment management, and more. Since 2012, Careem has empowered over 2.5 million Captains to earn, served more than 70 million customers, and fostered a thriving platform for the region’s top talent and entrepreneurs. Operating across 70+ cities in 10 countries, from Morocco to Pakistan, Careem continues to innovate and grow.

You will join a dynamic and autonomous team composed of Careem veterans and new members united by a shared commitment to ownership, ambitious goals, and exceptional service to customers, partners, colleagues, and captains. This role focuses on driving growth and managing key accounts within Careem Food, ensuring client satisfaction and business expansion.

Key Responsibilities

- Ad Sales & Portfolio Growth: Pitch, optimize, and upsell multi-format advertising campaigns, including CPC performance and banner branding, to maximize client ROI and increase portfolio revenue.

- Proactive Issue Resolution: Collaborate with cross-functional teams to quickly address technical, billing, or pacing challenges, maintaining transparent communication and strong client retention.

- Growth Planning: Support the creation and execution of strategic plans to expand business within assigned accounts.

- Account Management: Take full ownership as the primary point of contact for assigned accounts, ensuring consistent engagement and satisfaction.

- Data-Driven Analysis: Use data insights to evaluate campaign performance and prioritize initiatives with the highest return on investment.

- Merchant NPS Improvement: Work closely with merchants and internal teams to enhance customer experience and resolve pain points.

- Cross-Functional Collaboration: Partner with Supply, Finance, Marketing, and Business Development teams to meet and exceed growth objectives.

Required Qualifications

- Minimum of 2 years’ experience in sales or account management with a consistent record of meeting weekly and monthly targets.

- Bachelor’s degree or equivalent education.

- Proficiency in Microsoft Office, Excel, and similar software tools.

- Proven experience in account management with a successful track record in direct and channel sales, particularly in closing deals.

- Experience within the food and beverage industry.

- Strong commitment to customer service excellence and alignment with core values such as boldness, focus, agility, and collaboration.

- Highly motivated with a “hunting spirit” to identify and develop new business opportunities across multiple technology dimensions in the Food/Service Providers sector.

- Excellent teamwork skills and comfort working with local, regional, and corporate teams in a large, cross-functional organization.

- Effective communication skills with the ability to drive solutions aligned with industry and local market trends.

- Creative problem-solving mindset with a “can do” attitude, capable of building a solid business pipeline and driving sustainable growth.

- Analytical thinker who performs well under pressure, meeting stretched targets and leveraging smart, tech-based solutions.

Preferred Qualifications and Benefits

Careem offers a unique opportunity to make a meaningful impact in a rapidly growing region while fostering personal and professional growth. As a full-time team member, you will:

- Collaborate with inspiring colleagues and learn from industry leaders.

- Work in a purpose-driven organization dedicated to unlocking regional potential.

- Access continuous learning and development opportunities.

- Enjoy a flexible work arrangement with four days in the office, one day remote per week, plus the option to work remotely from any country for 30 days annually.

- Benefit from unlimited vacation days.

- Receive healthcare benefits and fitness reimbursements covering gym memberships, health clubs, and training classes.

This role is ideal for a driven sales professional passionate about growth, customer success, and innovation within the food and technology sectors.