Account Manager

We are seeking an experienced Account Manager to join our client’s team and take full ownership of key client accounts, relationships, projects, and commercial performance. This senior, client-facing role is ideal for someone with a strong background in the marketing or creative agency environment who can lead teams and projects effectively. The successful candidate will demonstrate a commercial mindset focused on client growth, operational excellence, and consistently delivering outstanding results.

Key Responsibilities

- Own and manage assigned client accounts, including relationships, budgets, and revenue targets.
- Lead the account team to drive efforts toward achieving monthly sales and account goals.
- Build and maintain strong, long-term relationships with key client stakeholders.
- Identify opportunities for account growth through upselling, cross-selling, and new business development.
- Understand client challenges and proactively recommend valuable solutions.
- Manage projects from initial brief through quotation, planning, production, execution, and final reporting.
- Develop project quotations, timelines, milestones, schedules, and contingency plans.
- Coordinate with internal creative and strategy teams as well as external suppliers to ensure smooth project delivery.
- Monitor project scope, quality, timelines, budgets, and costs to maintain control and profitability.
- Source suppliers, prepare quotations, negotiate solutions, and identify opportunities to improve margins and reduce costs.
- Manage change orders and communicate any cost or timeline implications to clients promptly.
- Proactively communicate project updates, changes, and potential delays to all stakeholders.
- Support pitches, proposals, presentations, and new business development initiatives.
- Conduct project wrap-ups and identify opportunities for future client projects.
- Present project results and reports to clients and internal management teams.
- Continuously seek ways to improve processes, service delivery, and overall account performance.

Required Qualifications

- 5 to 7 years of relevant professional experience in account management.
- Proven experience working within a marketing or creative agency environment.
- Strong knowledge of digital, experiential, and print production processes.
- Demonstrated client-facing and account management expertise.
- Solid commercial and business acumen with a focus on client growth and profitability.
- Experience building and maintaining successful client relationships.
- Familiarity with digital marketing, paid media, campaigns, content strategy, and experiential marketing.
- Excellent negotiation, project management, communication, and problem-solving skills.
- Outstanding written and verbal English communication abilities.
- High proficiency in MS Office 365, particularly Excel and PowerPoint.
- Ability to work effectively under pressure, manage multiple projects simultaneously, and meet tight deadlines.
- Proactive, positive, commercially driven, and comfortable working in a fast-paced environment.
- Bachelor’s degree, preferably in Business, Marketing, or a related field.

This role offers the opportunity to work in a dynamic agency setting where leadership, strategic thinking, and commercial insight are highly valued. If you are a motivated professional looking to make a significant impact on client success and agency growth, this position is an excellent fit.