Account Manager

We are seeking an experienced Account Manager to join a dynamic team and take full ownership of key client accounts, relationships, projects, and commercial performance. This senior client-facing role requires a professional who is well-versed in the marketing and creative agency environment, capable of leading teams and projects, and driven by a strong commercial mindset focused on client growth, operational excellence, and delivering measurable results.

Key Responsibilities

- Manage allocated client accounts, including relationships, budgets, and revenue targets, ensuring all objectives are met or exceeded.
- Lead the account team to drive efforts toward achieving monthly sales and account goals.
- Develop and maintain strong, long-term relationships with key client stakeholders to foster trust and collaboration.
- Identify and pursue opportunities for account growth through upselling, cross-selling, and new business initiatives.
- Understand client challenges deeply and proactively recommend value-adding solutions.
- Oversee projects from initial brief through quotation, planning, production, execution, and final reporting stages.
- Prepare detailed project quotations, timelines, milestones, schedules, and contingency plans to ensure smooth delivery.
- Coordinate effectively with internal creative and strategy teams as well as external suppliers to maintain project quality and timelines.
- Monitor project scope, quality, budgets, and costs to ensure alignment with client expectations and company goals.
- Source suppliers, negotiate quotations, and identify opportunities to improve profit margins and reduce costs.
- Manage change orders and communicate any cost or timeline implications promptly to clients.
- Maintain proactive communication regarding project updates, changes, and potential delays with all stakeholders.
- Support pitches, proposals, presentations, and contribute to new business development efforts.
- Conduct thorough project wrap-ups and identify opportunities for future client engagements.
- Present project results and reports to clients and internal management clearly and professionally.
- Continuously seek ways to improve processes, service delivery, and overall account performance.

Required Qualifications

- 5 to 7 years of relevant professional experience in account management within a marketing or creative agency environment.
- Strong knowledge of digital, experiential, and print production processes.
- Proven track record in client-facing roles with excellent account management skills.
- Demonstrated commercial and business acumen with the ability to drive client growth.
- Experience building and maintaining successful client relationships.
- Familiarity with digital marketing, paid media, campaigns, content strategy, and experiential marketing.
- Excellent negotiation, project management, communication, and problem-solving skills.
- Outstanding written and verbal English communication abilities.
- High proficiency in MS Office 365, particularly Excel and PowerPoint.
- Ability to work effectively under pressure, manage multiple projects simultaneously, and meet tight deadlines.
- Proactive, positive attitude with a commercially driven mindset, comfortable working in a fast-paced environment.
- Bachelor’s degree, preferably in Business, Marketing, or a related field.

This role offers the opportunity to work closely with a talented team in a vibrant agency setting, contributing directly to client success and business growth. If you are a motivated professional with a passion for client management and delivering exceptional results, this position is an excellent fit.