Account Manager

Energy Alternatives is a leading renewable energy company dedicated to helping residential and commercial customers reduce their energy consumption and environmental impact through advanced, turnkey solar energy solutions. The company emphasizes delivering strong financial returns alongside meaningful environmental benefits by making solar energy accessible and practical. With a “Commitment to Solar, Commitment to You” philosophy, Energy Alternatives provides comprehensive support throughout the solar adoption process. Their in-house installation and customer support teams manage projects from start to finish, ensuring a smooth and convenient transition to clean energy. Additionally, the company offers flexible solutions that often require little or no upfront investment, enabling more customers to benefit from sustainable energy.

Key Responsibilities
The Account Manager will be based full-time on-site in the Lahore District and act as the primary liaison for residential and commercial customers throughout the sales and post-installation phases. Responsibilities include identifying customer needs, preparing tailored proposals, and coordinating closely with technical and installation teams to ensure timely and successful project delivery. The role involves monitoring account performance, addressing customer inquiries, resolving issues promptly, and supporting contract renewals and upselling opportunities. Maintaining accurate and up-to-date records in CRM systems is essential, along with providing regular status updates to internal stakeholders. Collaboration with cross-functional teams is required to enhance customer experience and improve operational efficiency.

Required Qualifications
Candidates should possess strong customer relationship and account management skills, with the ability to build trust, maintain long-term partnerships, and handle escalations professionally. Proficiency in sales, negotiation, and presentation is necessary to identify opportunities, communicate value propositions effectively, and close deals in both residential and commercial markets. A basic technical understanding of solar energy systems or a willingness to learn is important to clearly explain system benefits, processes, and costs to customers. Excellent organizational and time-management skills are required to manage multiple accounts, coordinate with various teams, and meet deadlines consistently. Strong written and verbal communication skills in English are essential, while proficiency in local languages is considered an advantage. Familiarity with CRM tools and standard office software for lead tracking, pipeline management, and documentation is expected. A bachelor’s degree in Business, Marketing, Engineering, or a related field, or equivalent relevant experience, is required. The candidate must be able to work on-site in Lahore District and conduct customer visits as needed.

Preferred Qualifications and Benefits
Prior experience in the energy, utilities, or related industries is preferred, with specific experience in renewable energy or solar solutions regarded as a significant plus. The role offers the opportunity to work in a forward-thinking company committed to sustainability and innovation, contributing directly to environmental impact and customer satisfaction.