Administrative and Customer Support Specialist

We are seeking a detail-oriented and proactive professional to join our team in an in-person role. The ideal candidate will be responsible for managing client quotations, handling customer communications, and supporting the sales and finance teams to ensure smooth operational processes. This position requires strong organizational skills, excellent communication abilities, and a customer-focused approach to maintain high levels of client satisfaction.

Key Responsibilities

Quotations Management: Prepare accurate and timely quotations for clients, collaborating closely with the sales team to address any customer inquiries related to pricing and products.

Email Correspondence: Manage and respond to client emails professionally and promptly. Maintain an organized email system to ensure clear tracking of communication history.

Customer Support: Provide excellent customer service by addressing inquiries, concerns, and complaints through multiple communication channels. Resolve issues effectively and escalate when necessary to ensure customer satisfaction.

Phone Call Handling: Professionally answer incoming calls and assist customers with their inquiries. Conduct outbound calls for follow-ups, confirmations, and other necessary communications.

Invoicing and Billing: Prepare and send invoices to clients in a timely manner. Verify and record payment details accurately, coordinating with the finance team to ensure proper billing procedures.

Delivery Status Coordination: Monitor and track the progress of deliveries. Keep clients informed about the status of their orders and address any delivery-related concerns promptly to ensure timely resolution.

Required Qualifications

Proven experience in administrative, customer support, or design-related roles is preferred. Candidates must demonstrate strong written and verbal communication skills. Proficiency in MS Office applications, particularly Excel and PowerPoint, is essential. Experience with email platforms and accounting software such as QuickBooks is highly desirable. The ability to multitask, prioritize responsibilities, and maintain close attention to detail is critical. A customer-oriented mindset combined with excellent problem-solving and creative skills will contribute significantly to success in this role.

Compensation and Work Location

The position offers a monthly salary ranging from Rs35,000 to Rs45,000. This is an in-person role requiring the candidate to work onsite.

If you are a motivated individual with a passion for delivering exceptional customer service and supporting operational excellence, we encourage you to apply.