Administrator L3

Wipro Limited is a global leader in technology services and consulting, dedicated to delivering innovative solutions that address complex digital transformation challenges. With a comprehensive portfolio spanning consulting, design, engineering, and operations, Wipro supports clients in achieving their most ambitious goals and building sustainable, future-ready businesses. Operating across 65 countries with over 230,000 employees and partners, Wipro is committed to fostering growth and success for its customers, colleagues, and communities in a rapidly evolving world.

Key Responsibilities
- Perform initial triage for high-priority incident tickets (P2) that may impact multiple processes and resolve priority incident tickets (P3) within defined Service Level Agreements (SLAs).
- Log incidents meticulously, documenting observations and root causes to aid in evaluating mitigation strategies.
- Fulfill software, hardware, and network service requests within agreed timelines, ensuring quality and accuracy while adhering to SLAs.
- Monitor SLA timelines throughout the lifecycle of high-priority incident tickets, escalating issues as necessary, and actively participate in regular service review meetings with clients and internal teams.
- Create change requests aligned with the priority of incident tickets, following established guidelines. Present changes for approval during change approval meetings, including rollback plans, execute approved changes, and document post-implementation outcomes.
- Analyze incidents to support root cause analysis and contribute to service improvement initiatives. Identify recurring patterns and help develop mitigation actions to reduce repeat incidents.

Required Qualifications
- 3 to 5 years of experience in WebSphere Administration.
- Proven ability to manage incident resolution and service request fulfillment within SLA frameworks.
- Strong skills in incident documentation, root cause analysis, and change management processes.
- Experience collaborating with cross-functional teams and participating in client-facing service review meetings.

Preferred Qualifications and Benefits
Wipro encourages professionals who are inspired by reinvention—whether it’s reinventing themselves, their careers, or their skills. As an end-to-end digital transformation partner with bold ambitions, Wipro fosters a culture of continuous evolution aligned with the changing technology landscape. Joining Wipro means becoming part of a purpose-driven organization that empowers employees to design their own career paths and embrace ongoing growth and transformation.

This role offers the opportunity to contribute meaningfully to service excellence and innovation within a globally recognized technology leader. Candidates will be part of a dynamic environment that values adaptability, collaboration, and a forward-thinking mindset.