Administrator L3(Contract)

Wipro Limited is a global leader in technology services and consulting, dedicated to creating innovative solutions that address complex digital transformation challenges. With a comprehensive portfolio spanning consulting, design, engineering, and operations, Wipro supports clients in achieving their most ambitious goals and building sustainable, future-ready businesses. Operating across 65 countries with over 230,000 employees and partners, Wipro is committed to helping customers, colleagues, and communities thrive in a rapidly evolving world.

Key Responsibilities

- Incident Triage and Resolution: Perform initial triage for high-priority incident tickets (P2) that may impact multiple processes. Resolve priority incident tickets (P3) within defined service level agreements (SLAs).

- Incident Documentation: Maintain detailed logs of incidents, document observations, and identify root causes to assist in evaluating mitigation strategies.

- Service Request Fulfillment: Handle software, hardware, and network service requests promptly, ensuring timely completion and adherence to SLAs while maintaining accuracy and quality.

- SLA Monitoring: Monitor SLA timelines throughout the lifecycle of high-priority incident tickets. Escalate issues as necessary and actively participate in weekly or monthly service review meetings with clients and internal teams.

- Change Request Management: Create change requests aligned with incident priorities, following established guidelines. Present changes for approval with rollback plans during change approval meetings. Execute approved changes and document post-implementation outcomes.

- Incident Analysis and Continuous Improvement: Analyze incident patterns to support root cause analysis and develop service improvement plans. Contribute to mitigation actions aimed at reducing repeat incidents by identifying recurring issues.

Required Qualifications

- Proven experience as a Linux Administrator with 3 to 5 years in a similar role.

- Strong understanding of incident management processes, including triage, resolution, and documentation.

- Experience in handling service requests related to software, hardware, and network components.

- Ability to monitor and manage SLAs effectively, with experience in escalation procedures.

- Familiarity with change management processes, including creating and executing change requests with appropriate approvals and rollback plans.

- Analytical skills to perform root cause analysis and contribute to continuous service improvement initiatives.

Preferred Qualifications and Benefits

Wipro is committed to fostering a culture of reinvention and continuous growth. As an end-to-end digital transformation partner, the company encourages employees to evolve their skills and careers in alignment with the dynamic technology landscape. Joining Wipro means becoming part of a purpose-driven organization that empowers individuals to design their own professional reinvention while contributing to the evolution of the business and industry.

This role offers the opportunity to work in a collaborative environment that values innovation, quality, and customer-centric service delivery. Employees benefit from exposure to global clients and cutting-edge technologies, supporting both personal and professional development.

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This job description reflects Wipro’s dedication to excellence and continuous improvement, inviting candidates who are motivated by challenge and growth to join a forward-thinking team.