Amazon Catalog Specialist

Nova Ecommerce Group is seeking an experienced Amazon Catalog Specialist to join their team. This role requires a detail-oriented professional who excels at problem-solving and critical thinking to manage and optimize Amazon catalogs across multiple client accounts. The ideal candidate will have hands-on experience with Amazon Seller Central, be adept at investigating complex catalog issues, and possess the ability to build AI-assisted workflows that streamline repetitive tasks. This position operates Monday through Friday, 7:00 a.m. to 3:00 p.m. Pacific Time, and offers a monthly compensation range of $800 to $1,000 USD, depending on experience and demonstrated skills.

Key Responsibilities
- Maintain accurate and healthy Amazon catalogs, including creating listings, updating product information, and managing bulk uploads across various client accounts.
- Troubleshoot and resolve catalog issues such as broken parent-child variations, suppressed or inactive listings, incorrect attributes or categories, duplicate ASINs, merge conflicts, and flat-file upload errors.
- Conduct thorough investigations using account data, processing reports, case histories, and supporting documentation to identify root causes rather than applying repetitive fixes.
- Open, manage, and escalate Seller Support and Brand Registry cases with clear evidence and consistent follow-up to ensure timely resolution.
- Develop and enhance AI-assisted workflows for catalog audits, data validation, bulk-file preparation, case documentation, and monitoring recurring issues.
- Verify the accuracy of changes by confirming outcomes in Seller Central and live listings, and document repeatable solutions in standard operating procedures (SOPs).
- Collaborate effectively with account managers, advertising specialists, and content teams by communicating blockers, next steps, and resolution timelines clearly.

Required Qualifications
- Minimum of two years of direct experience working with Amazon Seller Central, including hands-on resolution of diverse catalog issues.
- Strong critical thinking skills with the ability to explain problem diagnoses, support conclusions with evidence, and justify chosen solutions.
- Proven experience building and utilizing AI workflows that reduce manual effort, improve accuracy, or save time, with the ability to demonstrate these workflows.
- Regular use of AI tools such as Claude, ChatGPT, or similar platforms, coupled with sound judgment to independently validate and take responsibility for outputs.
- Proficiency in handling Amazon inventory files, spreadsheets, upload processing reports, and managing bulk catalog changes.
- Excellent written English communication, strong attention to detail, and clear documentation skills.
- Demonstrated ownership and persistence in following issues through to resolution, proactively identifying risks or delays.
- Availability to work the full required schedule aligned with Pacific Time, including adjustments for U.S. daylight saving time.

Preferred Qualifications and Benefits
Nova Ecommerce Group is a fast-growing, strategy-focused marketplace agency specializing in profitable brand growth on platforms such as Amazon, Walmart, and TikTok Shop. The company fosters a dynamic environment that values curiosity, initiative, collaboration, and continuous learning. Team members have opportunities to work across diverse brands and categories, learn from specialists in strategy, advertising, content, and operations, and implement innovative systems that improve marketplace workflows. As the business expands, there are pathways for increased responsibility, leadership roles, or lateral career growth.

Nova values individuals who ask thoughtful questions, take ownership beyond assigned tasks, support their teammates, and continuously seek to improve processes. This role offers a unique chance to contribute meaningfully to a forward-thinking team dedicated to innovation and excellence in ecommerce.

To apply, candidates must submit a resume along with a detailed example of a challenging catalog issue they resolved, including the problem, investigative approach, actions taken, and measurable results. Applications that rely on AI-generated responses will not be considered.