Amazon Compliance Executive

GK Hair is a globally recognized professional haircare brand operating in over 80 countries, with a strong presence across multiple Amazon marketplaces. We are seeking an experienced Amazon Compliance Officer to safeguard our Amazon accounts, maintain a healthy Account Health Rating (AHR), and swiftly reinstate any blocked or suppressed listings. This role focuses exclusively on compliance, requiring a proactive and detail-oriented individual capable of managing multiple marketplaces independently. Familiarity with AI tools to assist in drafting appeals, accelerating case resolutions, and monitoring account health is essential.

Key Responsibilities

Account Health (AHR):
- Monitor daily performance notifications across all Amazon marketplaces to ensure AHR remains within Amazon’s targets.
- Address policy violations such as intellectual property complaints, product authenticity issues, restricted products, listing policies, and review violations.
- Submit timely and well-documented appeals for violations and account health concerns.
- Maintain valid tracking and cancellation rates in compliance with Amazon policies.
- Manage Know Your Customer (KYC) verification processes and oversee account security, including access and password management.

Brand Registry & Brand Protection:
- Oversee Brand Registry and utilize its tools to identify and remove counterfeit, hijacker, and infringing listings.
- Respond to intellectual property and authenticity complaints with appropriate supporting documentation.
- Monitor the integrity of listing content and prevent unauthorized changes to product detail pages.

Listing Reinstatement:
- Resolve issues related to suppressed, removed, or unpublished listings to restore visibility across all marketplaces.
- Submit reinstatement appeals and track the turnaround time for each case.
- Manage inventory-related issues through effective case management.

Regulatory & Statutory Compliance:
- Complete monthly Extended Producer Responsibility (EPR) packaging registration filings.
- Submit and manage Hazmat review appeals for restricted-category products.
- Maintain up-to-date product compliance documentation, including safety data sheets and certificates.

Case Management & Escalation:
- Maintain daily case logs across all Amazon accounts.
- Collaborate with Amazon Seller Support via calls and chat, escalating complex cases to resolution.
- Conduct regular meetings with the Amazon Account Manager.
- Stay informed about Amazon policy updates through Seller Forums and official communications.

Reporting & Coordination:
- Prepare weekly and monthly reports on compliance, account health, and reinstatement turnaround times.
- Coordinate with Digital Sales, Supply Chain, and IT teams on cross-functional issues.
- Respond promptly to compliance-related emails and notifications.

Required Qualifications
- Bachelor’s degree in Business Administration, E-Commerce, or a related field.
- 1-2 years of hands-on experience managing Amazon Seller Central accounts across multiple marketplaces.
- Strong knowledge of Amazon policies and account health management.
- Proven success in appeals and listing reinstatements.
- Experience handling Brand Registry, intellectual property, and counterfeit complaints.
- Familiarity with EPR registration, Hazmat reviews, and restricted product compliance.
- Working knowledge of AI tools for drafting, analysis, or workflow automation, with concrete examples of use.
- Ability to manage multiple priorities in a fast-paced, international environment.
- High level of integrity, accountability, and attention to detail.

Preferred Qualifications and Benefits
- Competitive salary paid in USD.
- Benefits including EOBI and Provident Fund contributions.
- Punctuality bonus to reward consistent attendance.
- Opportunity to contribute to scaling a fast-growing global e-commerce brand present in over 80 countries.
- Professional growth and career development within international e-commerce.
- Collaborative and supportive work environment.

This position requires working on-site. Candidates will be asked about their experience managing Brand Registry cases (including IP complaints and counterfeit removals) and the number and regions of Amazon marketplace accounts they have managed simultaneously.