Amazon Compliance Officer

GK Hair, a globally recognized professional haircare brand operating in over 80 countries, is seeking an experienced Amazon Compliance Officer. This role focuses exclusively on maintaining and protecting our Amazon accounts across multiple marketplaces. The successful candidate will be responsible for ensuring a healthy Account Health Rating (AHR), swiftly resolving violations, reinstating blocked listings, and managing regulatory compliance. The ideal candidate is proactive, detail-oriented, and capable of independently handling multiple marketplaces while leveraging AI tools to enhance appeal drafting, case resolution, and account monitoring.

Key Responsibilities

Account Health (AHR):
- Monitor daily performance notifications across all Amazon marketplaces to maintain AHR within Amazon’s targets.
- Address policy violations including intellectual property complaints, product authenticity issues, restricted products, listing policies, and review violations.
- Submit timely and well-documented appeals for violations and account health concerns.
- Ensure valid tracking and cancellation rates comply with Amazon policies.
- Manage Know Your Customer (KYC) verification and account security, including access and password controls.

Brand Registry & Brand Protection:
- Oversee Brand Registry and utilize its tools to report and remove counterfeit, hijacker, and infringing listings.
- Respond to intellectual property and authenticity complaints with appropriate supporting documentation.
- Monitor listing content integrity and prevent unauthorized changes to product detail pages.

Listing Reinstatement:
- Resolve issues with suppressed, removed, or unpublished listings to restore visibility across all marketplaces.
- Submit reinstatement appeals and track turnaround times for each case.
- Manage inventory-related issues through effective case management.

Regulatory & Statutory Compliance:
- Complete monthly Extended Producer Responsibility (EPR) packaging registration filings.
- Submit and manage Hazmat review appeals for restricted-category products.
- Maintain up-to-date product compliance documentation, including safety data sheets and certificates.

Case Management & Escalation:
- Maintain daily case logs across all accounts.
- Liaise with Amazon Seller Support via calls and chat, escalating complex cases to resolution.
- Conduct regular meetings with the Amazon Account Manager.
- Stay informed on Amazon policy updates through Seller Forums and official communications.

Reporting & Coordination:
- Prepare weekly and monthly compliance and account health reports, including reinstatement turnaround metrics.
- Collaborate with Digital Sales, Supply Chain, and IT teams on cross-functional compliance issues.
- Respond promptly to compliance-related emails and notifications.

Required Qualifications
- Bachelor’s degree in Business Administration, E-Commerce, or a related field.
- Minimum of 4 years’ hands-on experience managing Amazon Seller Central accounts across multiple marketplaces.
- Strong knowledge of Amazon policies and account health management.
- Proven success in submitting appeals and reinstating listings.
- Experience handling Brand Registry cases, including intellectual property and counterfeit complaints.
- Familiarity with EPR registration, Hazmat reviews, and restricted product compliance.
- Practical experience using AI tools for drafting, analysis, or workflow automation, with concrete examples.
- Ability to manage multiple priorities in a fast-paced, international environment.
- High level of integrity, accountability, and attention to detail.

Preferred Qualifications and Benefits
- Competitive market salary paid in USD.
- Social security benefits including EOBI and Provident Fund.
- Punctuality bonus to reward consistent attendance.
- Opportunity to contribute to scaling a fast-growing global e-commerce brand present in over 80 countries.
- Professional growth and career development within international e-commerce.
- Collaborative and supportive work environment.

This position requires working on-site. Candidates will be asked to provide examples of managing Brand Registry cases and detail their experience handling multiple Amazon marketplace accounts, including regions managed.