App Support & Maintenance Services Coordinator

InforMityx AI is a technology consulting and digital transformation company dedicated to helping startups, SMEs, and enterprises transform ideas into scalable digital products. The company specializes in delivering intelligent, secure, and future-ready solutions by leveraging AI, data engineering, software development, and automation. Serving a broad range of industries such as healthcare, logistics, e-commerce, fintech, edtech, retail, manufacturing, and enterprise technology, InforMityx AI focuses on driving growth, innovation, and operational excellence through world-class engineering talent and cutting-edge technology.

The App Support & Maintenance Services Coordinator role is a full-time, on-site position based in Lahore. This role involves coordinating daily support and maintenance activities for software applications, including incident tracking, managing service requests, and ensuring timely resolution. The coordinator will work closely with technical teams to diagnose issues, document solutions, and assist in deploying patches and updates. Effective communication with both internal and external stakeholders is essential to provide status updates, manage expectations, and contribute to continuous improvement of support processes.

Key Responsibilities
- Coordinate day-to-day application support and maintenance activities, ensuring efficient incident tracking and service request management.
- Collaborate with engineering and IT teams to diagnose software issues, document fixes, and support patch deployments.
- Maintain comprehensive support documentation and monitor service performance against established service-level agreements (SLAs).
- Prepare regular status reports and communicate updates to stakeholders, managing expectations proactively.
- Enforce adherence to support processes and service standards, overseeing workloads and coordinating support teams.
- Handle customer inquiries and escalations with a solutions-oriented and empathetic approach.
- Manage administrative tasks such as ticket handling, record maintenance, scheduling meetings, and reporting on support activities.

Required Qualifications
- Strong supervisory skills to coordinate support teams and ensure compliance with processes and service standards.
- Technical support expertise to understand application behavior, troubleshoot issues, and collaborate effectively with technical teams.
- Excellent communication skills for clear status updates, concise documentation, and professional interaction with clients and stakeholders.
- Customer service skills to manage inquiries and escalations while maintaining a positive and solution-focused attitude.
- Administrative abilities to manage tickets, maintain records, schedule meetings, and prepare reports efficiently.
- Relevant experience in application support, IT service management, or software operations coordination.
- Familiarity with ticketing tools such as JIRA, Zendesk, or similar platforms, along with knowledge of SLAs and incident management frameworks.
- Diploma or degree in Computer Science, Information Technology, Business, or a related field is preferred.
- Ability to work on-site in Lahore, prioritize multiple tasks, and thrive in a fast-paced, technology-driven environment.

This role offers the opportunity to contribute to a dynamic company that values innovation and operational excellence. Candidates who are organized, technically adept, and customer-focused will find this position rewarding and integral to the ongoing success of InforMityx AI’s support services.