Application Associate, SNL Feeds

Join S&P Global Market Intelligence as an Application Associate and play a pivotal role in shaping the data product that supports some of the world’s largest financial institutions. In this position, you will act as the crucial link between the product and its users, gaining firsthand insight into how clients utilize data feeds, identifying product limitations, and driving meaningful improvements. Your work will involve investigating data and product issues to uncover root causes, collaborating closely with Product and Data Operations teams to implement lasting solutions, and ensuring that client feedback directly influences product development.

Key Responsibilities
- Develop deep expertise in SNL Feeds, understanding their structure, delivery mechanisms, and client usage patterns.
- Analyze data and product issues thoroughly to identify root causes and implement permanent fixes rather than temporary workarounds.
- Recognize trends and patterns from client interactions, surveys, and feedback to generate actionable product insights and improvement recommendations.
- Collaborate with Product Managers and team leads to prioritize enhancements, address fixes, and incorporate the client perspective into product decisions.
- Partner with Data Operations to enhance the accuracy, reliability, and usability of the data delivered to clients.
- Maintain up-to-date documentation, data sources, and workflows in line with ongoing product changes.
- Review product updates and releases from the client’s viewpoint to ensure clear communication and a smooth transition.
- Enhance your technical and consulting capabilities through coaching, mentoring, and practical experience.

Required Qualifications
- Bachelor’s degree in Computer Science, Artificial Intelligence, or a related field.
- Fresh graduates or candidates with up to six months of experience in product support, application support, data operations, or client-facing technical roles.
- Strong analytical, research, and problem-solving skills with keen attention to detail.
- Excellent written and verbal communication skills, with the ability to simplify technical concepts.
- Demonstrated ownership, accountability, and a mindset focused on continuous improvement.
- Ability to manage competing priorities effectively in a fast-paced environment.
- Flexibility to work varied schedules as needed.

Preferred Qualifications and Benefits
- Experience with Salesforce or other case management tools is a plus.
- Knowledge of SQL, APIs, or feed-based delivery systems is advantageous.
- Understanding of financial data or capital markets is beneficial.

At S&P Global Market Intelligence, you will gain direct exposure to how a major data product is built, delivered, and continuously enhanced. This role offers the opportunity to transform real client feedback into tangible product improvements while developing expertise in SNL Feeds, Snowflake, structured data, APIs, and feed delivery. You will be part of a dynamic, high-energy team that values innovation, ownership, and continuous learning, supported by the stability and resources of a global leader.

Our mission is to advance essential intelligence, empowering clients to make confident decisions with conviction. With over 35,000 employees worldwide, we foster a culture driven by curiosity, integrity, discovery, and partnership. We are committed to diversity, equity, and inclusion, ensuring a respectful and collaborative workplace where all voices are valued.

Benefits include:
- Comprehensive health and wellness coverage designed to support both mind and body.
- Generous paid time off to maintain work-life balance.
- Access to continuous learning resources and career development opportunities.
- Competitive compensation, retirement planning, and financial wellness programs.
- Family-friendly perks and support for partners and children.
- Additional benefits such as retail discounts and referral incentives.

S&P Global is an equal opportunity employer committed to fair hiring practices and providing accommodations during the application process. Join us to help create critical insights that make a real difference in the world’s financial markets.