Application Support Specialist and Developer

Dynovative Technologies, a Dubai-based technology company with an offshore office in Pakistan, specializes in helping organizations build, automate, and operate the digital systems that drive their businesses. Acting as a single accountable technology partner, Dynovative integrates strategy, architecture, software engineering, cloud infrastructure, and managed operations to deliver secure and scalable solutions. Their expertise covers custom software development, enterprise web and mobile applications, ERP and business systems, AI-enabled automation, cloud hosting, Microsoft 365, systems integration, and long-term application support. Additionally, Dynovative develops its own product ecosystem focused on community operations, project and service management, enterprise ERP, email engagement, field operations, and utility management. The company serves growing businesses, SMEs, and enterprise teams across the UAE, the wider Middle East, and international markets through project delivery, dedicated teams, managed services, support retainers, and strategic advisory.

Key Responsibilities
Provide comprehensive application support by monitoring system performance, managing incidents, resolving user issues, and coordinating with internal teams to ensure the availability and reliability of critical business applications. Analyze logs and data to identify root causes and implement corrective and preventive actions to enhance system stability. As a developer, design, code, test, and maintain software components, enhancements, and integrations within Dynovative’s solutions. Collaborate closely with product owners, business analysts, and infrastructure teams to implement changes, perform deployments, and document technical solutions. Support application lifecycle activities and maintain clear, detailed technical documentation. Contribute to knowledge bases and participate in continuous improvement initiatives aimed at optimizing support processes and development practices.

Required Qualifications
Strong experience in application and technical support, including handling incidents, service requests, and user queries for enterprise or business-critical systems. Demonstrated analytical and troubleshooting skills to diagnose complex issues, interpret logs, and perform root cause analysis in distributed or integrated environments. Hands-on software development experience with modern programming languages and frameworks, including designing, implementing, testing, and maintaining application features and integrations. Familiarity with databases, APIs, and system integrations, along with a basic understanding of cloud platforms or hosting environments used for enterprise applications. Effective communication skills and the ability to collaborate with cross-functional teams such as operations, infrastructure, and business stakeholders. A bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field, or equivalent practical experience.

Preferred Qualifications and Benefits
Experience with ticketing or IT Service Management (ITSM) tools, version control systems, and structured deployment processes is advantageous. Candidates should demonstrate a proactive mindset, strong ownership of tasks, and a willingness to learn new technologies. This full-time, on-site role is based in Lahore and offers the opportunity to work within a dynamic technology environment supporting diverse clients and innovative projects.