Appointment Setting & Administrative Coordinator

Across Clocks is seeking a Lead Outreach & Operations Coordinator to join our team remotely. This role is hands-on and focuses on engaging potential clients through outreach, following up on leads, scheduling qualified appointments, and maintaining an organized CRM system. In addition to client engagement, you will provide essential administrative and operational support to the leadership team, managing tasks related to employee administration, invoicing, recruitment coordination, and business communications. The position requires a proactive, highly organized individual who can work independently, communicate professionally, and prioritize both revenue-generating and operational activities effectively. Availability during U.S. business hours is necessary.

Key Responsibilities
- Conduct outbound calls to potential clients with confidence and professionalism.
- Follow up consistently with leads, handle objections, and convert prospects into scheduled appointments.
- Maintain and update CRM records accurately, tracking conversations and managing follow-ups.
- Support internal operations including employee administration, invoicing, recruitment coordination, and business communications.
- Manage recurring administrative tasks such as record-keeping, spreadsheets, and scheduling.
- Collaborate directly with company leadership to ensure smooth business operations.
- Prioritize tasks effectively to balance lead outreach with operational responsibilities.

Required Qualifications
- Excellent spoken and written English with clear, professional communication skills.
- Strong confidence and professionalism on the phone when engaging with potential clients.
- Proven experience in lead outreach, appointment setting, customer engagement, or similar client-facing roles.
- Ability to follow up persistently, handle objections professionally, and convert interest into appointments.
- Experience using CRM systems to maintain lead records, update statuses, and manage follow-ups.
- Exceptional organizational and time-management skills, capable of managing multiple deadlines.
- Proactive, resourceful, and self-motivated with the ability to work independently and take initiative.
- High attention to detail and accuracy in managing records, spreadsheets, and administrative tasks.
- Proficiency with Google Workspace tools including spreadsheets, email, and calendars.
- Professionalism, discretion, and reliability when handling confidential business and employee information.
- Ability to prioritize lead outreach while managing recurring administrative responsibilities.

Preferred Qualifications
- Previous experience in B2B lead generation, outbound sales support, or appointment setting for U.S.-based businesses.
- Familiarity with Zoho CRM or similar CRM platforms.
- Experience providing administrative or operational support to founders, executives, or small business teams.
- Knowledge of invoice tracking, payroll administration, bookkeeping, or employee records management.
- Experience coordinating recruitment activities and posting job vacancies.
- Familiarity with business communication tools such as WhatsApp, Facebook Messenger, and social media scheduling platforms.
- Experience working remotely with U.S.-based teams or clients.

Benefits
- Fully remote work opportunity supporting a U.S.-based business.
- A diverse role combining client engagement, CRM management, and business operations.
- Direct collaboration with company leadership and involvement in key business processes.
- Training on company-specific workflows, internal systems, and operational procedures.
- Opportunity to take ownership of responsibilities and contribute meaningfully to business growth.
- Exposure to recruitment, client communications, sales operations, and administrative management.
- Ongoing support throughout onboarding and employment to ensure success in the role.