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AR Caller

Pena4 Tech Solutions India Private Unverified

632 , Pakistan

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Posted Oct 12, 2026 1 views

The AR Caller plays a vital role in managing assigned insurance accounts receivable by conducting timely follow-ups with payers, resolving claim discrepancies, and ensuring accurate documentation. This position is focused on reducing accounts receivable aging, enhancing cash flow, and consistently meeting productivity and quality standards. Strong communication skills, attention to detail, and strict adherence to client guidelines, payer policies, and compliance regulations are essential for success in this role.

Key Responsibilities

AR Follow-Up & Account Resolution
- Conduct outbound calls to insurance payers to follow up on outstanding claims.
- Manage assigned AR inventory, prioritizing accounts based on aging and client-specific guidelines.
- Analyze claim statuses and resolve routine denials, underpayments, and rejections.
- Initiate claim corrections, re-submissions, reconsiderations, or appeals as necessary.
- Ensure timely resolution to avoid timely filing issues and prevent revenue loss.

Documentation & Compliance
- Accurately document all call outcomes, claim actions, and next steps within the billing system.
- Maintain detailed and compliant notes in accordance with client and payer requirements.
- Adhere to HIPAA regulations and safeguard the confidentiality of patient information.
- Follow client-specific Standard Operating Procedures (SOPs) and stay updated on process changes.

Productivity & Quality Standards
- Achieve daily, weekly, and monthly productivity targets consistently.
- Maintain quality benchmarks by minimizing documentation or processing errors.
- Participate in internal quality audits and apply feedback for continuous improvement.
- Ensure accuracy before claim submission or escalation to higher levels.

Team Collaboration & Escalation
- Escalate complex, high-value, or unresolved accounts to the Senior AR Caller or Team Lead.
- Engage actively in team meetings, huddles, and training sessions.
- Stay informed about payer changes, process updates, and client communications.

Required Qualifications

Experience
- 1 to 3 years of experience in US Healthcare Accounts Receivable follow-up is preferred.
- Candidates with relevant Revenue Cycle Management (RCM) training, including freshers, may also be considered.

Education
- A graduate degree is preferred.

This role offers an opportunity to work in a dynamic healthcare revenue cycle environment where attention to detail and effective communication directly impact financial performance. Candidates who are proactive, detail-oriented, and committed to compliance will find this position rewarding and integral to the organization's success.

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
First Shift (Day)
Job Location:
632, Pakistan
Gender:
No Preference
Age:
18 - 65 Years
Career Level:
Mid-Level
Maximum Experience:
2 Years
Apply Before:
Oct 18, 2026
Posting Date:
Oct 12, 2026

Pena4 Tech Solutions India Private

· 11-50 employees - Hyderabad
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