Area Coach

This is a full-time, onsite position based in Riyadh, Saudi Arabia, requiring relocation. The Area Coach will oversee multiple restaurants within a designated territory, ensuring operational excellence, strong financial performance, and exceptional customer experiences. This role involves maintaining compliance with company standards, fostering team development, and driving business initiatives that align with the organization’s strategic goals.

Key Responsibilities

Operations Excellence:
Ensure all restaurants consistently deliver high-quality food, service, and cleanliness according to brand standards. Monitor adherence to operational procedures, health and safety, and food safety regulations. Conduct regular store visits to assess performance, identify improvement opportunities, and provide support to Restaurant General Managers (RGMs).

People Leadership & Development:
Lead, coach, and develop RGMs and their teams to meet business objectives. Identify high-potential employees to build a strong talent pipeline and support succession planning. Foster a positive culture centered on teamwork, recognition, and accountability.

Financial & Business Performance:
Drive achievement of sales, profit, and cost targets across all restaurants in the assigned area. Monitor key performance indicators such as labor cost, food cost, and productivity. Support the opening of new stores and ensure smooth implementation of business initiatives.

Customer Experience:
Promote a guest-first culture to deliver outstanding service consistently. Actively monitor guest feedback and implement action plans to enhance customer satisfaction scores.

Brand & Compliance:
Ensure consistent implementation and maintenance of brand standards. Uphold company policies, procedures, and operational frameworks. Represent the brand and company values in all interactions with internal and external stakeholders.

Required Qualifications

A bachelor’s degree in Business Administration, Hospitality Management, or a related field is essential. Candidates should have 5 to 10 years of experience in restaurant operations, including at least 3 to 5 years in multi-unit management within the quick-service restaurant (QSR) industry. Strong leadership, people management, and coaching skills are required, along with a proven track record of meeting financial and operational targets. Excellent communication, problem-solving, and decision-making abilities are critical. Candidates must demonstrate high business acumen and strong analytical skills, with the ability to manage multiple priorities under pressure. Proficiency in MS Office applications (Excel, Word, PowerPoint) is necessary. Fluency in English is required, while Arabic language skills are considered an advantage.

Other Requirements

The role demands flexibility to work during weekends, evenings, and holidays as business needs dictate.

This position offers an opportunity to lead a dynamic team in a fast-paced environment, contributing to the growth and success of a well-established brand in the region.