foodpanda, part of the Delivery Hero Group—a leading global local delivery platform operating in approximately 65 countries—is seeking an experienced professional to manage the end-to-end performance of a cluster of dark stores within an assigned area. This role focuses on driving order fulfillment speed, enhancing customer experience, and maintaining inventory accuracy, all while aligning with network-wide key performance indicators (KPIs). The successful candidate will serve as the operational link between store-level teams and commercial and supply chain departments, ensuring seamless coordination and execution.
Key Responsibilities
- Oversee daily operations of all dark stores in the designated cluster, including both Mart and Franchise formats, ensuring performance is consistently monitored and aligned with established KPIs.
- Own the Profit & Loss (P&L) for the cluster by controlling operating costs, minimizing inventory holding, and reducing wastage.
- Drive Order Fulfillment Time (OFT) improvements to deliver a superior customer experience.
- Ensure order accuracy and completion by implementing staff training programs and enforcing picking and packing standard operating procedures (SOPs).
- Manage inventory health by ensuring strict adherence to inventory principles such as FEFO (First Expired, First Out), FIFO (First In, First Out), expiry management, and damage control.
- Maintain compliance with hygiene, food safety, and operational SOPs across all stores in line with company policies.
- Lead, train, and motivate Store Managers and floor staff to meet and exceed performance standards.
- Conduct regular performance reviews based on store-level KPI scorecards, providing specific, data-driven feedback.
- Manage staff scheduling, attendance, and disciplinary actions across the cluster.
- Ensure compliance with food safety, hygiene, and local regulatory standards.
- Conduct regular audits covering safety, cleanliness, and equipment maintenance, maintaining thorough records of all inspections.
- Oversee fire safety and emergency procedures, ensuring documentation is up to date and staff are adequately trained.
Required Qualifications
- Bachelor’s degree in Business Administration, Operations, Supply Chain, or a related field.
- 4 to 6 years of experience in operations management, preferably within quick commerce, dark stores, cloud kitchens, or retail/quick service restaurant (QSR) chains.
- Proven experience managing multiple locations, cross-functional teams, and a mix of Direct and Franchise stores or formats.
- Strong understanding of quick commerce fulfillment metrics such as Order Fulfillment Time (OFT), Net Sales Fulfillment Rate (nSFR), and shrinkage.
Preferred Qualifications and Benefits
- Working knowledge of quick commerce fulfillment metrics is considered a strong advantage.
- Opportunity to work with a global leader listed on the Frankfurt Stock Exchange and part of the MDAX index.
- Exposure to a dynamic and fast-growing sector within the Delivery Hero Group, headquartered in Berlin, Germany.
This role offers a challenging and rewarding opportunity to lead operational excellence in a fast-paced environment, driving both customer satisfaction and business profitability.
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