ASM After Sales

We are seeking a dedicated Aftersales Coordinator to support the Service Manager in driving the success of our Aftersales department. This role involves managing key performance indicators, ensuring high service quality, and maintaining smooth operational workflows. The ideal candidate will play a vital role in enhancing customer satisfaction, coordinating staff development, and upholding company policies and compliance standards. This position requires a hands-on approach to managing warranty claims, employee engagement, and continuous improvement initiatives within a dynamic automotive service environment.

Key Responsibilities

- Assist the Service Manager in meeting Aftersales targets related to labor, spare parts, lubricants, productivity, efficiency, First Quality Rate (FQR), warranty claims, and customer retention.
- Monitor departmental KPIs, conduct employee performance appraisals, and generate operational reports using IFS and QuickBooks systems.
- Ensure seamless Aftersales operations by maintaining high service quality and addressing customer complaints promptly and effectively.
- Organize and coordinate staff training programs, skill development activities, and initiatives aimed at employee engagement and retention.
- Foster a safe, respectful, and inclusive workplace culture that promotes equal opportunities for all employees.
- Ensure strict adherence to company policies including HDPS, HCS/HNMPL guidelines, standard operating procedures (SOPs), and audit requirements.
- Liaise with HNMPL regarding warranty issues and legal matters, ensuring timely follow-up and resolution.
- Motivate team members to utilize the HTA portal for ongoing learning and career advancement.

Required Qualifications

- Bachelor’s degree in Business Administration, Automotive Management, or a related discipline.
- Proven experience in automotive Aftersales or dealership service operations.
- Strong leadership abilities combined with excellent communication, customer service, and team management skills.
- Solid understanding of workshop operations, warranty procedures, KPI tracking, and reporting systems.
- Proficiency in MS Office applications; familiarity with IFS and QuickBooks is advantageous.
- Demonstrated commitment to customer satisfaction, regulatory compliance, teamwork, and continuous process improvement.

Work Location

This position requires in-person attendance at the designated work site.

This role offers an excellent opportunity for professionals looking to contribute to a growing Aftersales team within the automotive industry, focusing on operational excellence and customer-centric service delivery.