Assistant Branch Manager

Dawood Family Takaful Ltd (DFTL), a pioneer in Pakistan’s Family Takaful (Islamic life insurance) sector and part of the First Dawood Group of Companies, is seeking an Assistant Branch Manager for its Gujranwala branch. The company operates under the regulatory framework of the Securities & Exchange Commission of Pakistan and is committed to providing reliable protection solutions that promote financial security and long-term savings. With a strong capital base and an experienced management team, DFTL focuses on growth in both local and international Islamic markets by delivering innovative, customer-centric Takaful products and maintaining high service standards, especially in claims management and partner loyalty.

The Assistant Branch Manager will support the Branch Manager in managing daily branch operations, achieving sales targets, and ensuring excellent customer service. This role requires overseeing and guiding the branch team, monitoring performance metrics, and implementing business development strategies to expand the customer base for Family Takaful products. Responsibilities include coordinating daily activities such as handling customer inquiries, resolving service issues, supervising documentation and compliance, and ensuring adherence to company policies and Islamic financial principles. The role also involves preparing routine reports, analyzing branch performance, and collaborating with senior management to improve processes and operational efficiency. Building and maintaining strong relationships with customers, partners, and the local community is a vital aspect of this position.

Key Responsibilities:
- Assist the Branch Manager in overseeing all branch operations to ensure smooth functioning and achievement of sales and growth targets.
- Lead, supervise, and motivate the branch team to foster a collaborative and high-performance work environment.
- Manage customer interactions by addressing inquiries, resolving complaints, and ensuring high-quality service delivery.
- Monitor compliance with company policies, regulatory requirements, and Islamic financial principles.
- Oversee documentation, reporting, and administrative tasks to maintain accuracy and efficiency.
- Prepare and analyze routine performance reports to identify areas for improvement and support strategic decision-making.
- Implement business development initiatives to increase the branch’s customer base and promote Family Takaful products.
- Build and nurture relationships with customers, business partners, and the local community to enhance brand reputation and loyalty.

Required Qualifications:
- Strong leadership and team management skills with the ability to guide and develop branch staff effectively.
- Excellent customer service, communication, and relationship management skills to engage with diverse stakeholders.
- Proven sales and business development experience, preferably within financial services, insurance, or Takaful sectors.
- Good organizational and time management abilities to handle multiple operational tasks efficiently.
- Basic financial knowledge and analytical skills, with familiarity or willingness to learn Islamic financial concepts.
- Bachelor’s degree in business, finance, commerce, or a related field. Relevant certifications in insurance or Takaful are advantageous.
- Proficiency in common office software and the ability to adapt to company-specific tools and platforms.
- High level of integrity, professionalism, and a customer-centric mindset aligned with Islamic values and the company’s mission.

DFTL offers a dynamic work environment where the Assistant Branch Manager can contribute to the company’s growth and uphold its commitment to financial security and ethical service. This full-time, on-site position in Gujranwala provides an opportunity to be part of a respected organization dedicated to innovation and excellence in the Islamic insurance industry.