Assistant Branch Manager

Company Description Dawood Family Takaful Ltd (DFTL) is one of the pioneers in the Family Takaful (Islamic life insurance) sector in Pakistan, operating under the regulatory framework of the Securities & Exchange Commission of Pakistan. As a member of the First Dawood Group of Companies, DFTL is strongly capitalized, enabling the organization to honor its commitments and provide dependable protection solutions. The company is driven by a mission to offer savings and protection funds that promote financial security, support loved ones in times of misfortune, and encourage long-term saving habits.

Led by an experienced management team, DFTL is focused on growth in both local and international Islamic markets. The organization continues to launch innovative, customer-centric Takaful products and strives to set high service standards, particularly in claims management and long-term partner loyalty.

Role Description The Assistant Branch Manager is responsible for supporting the Branch Manager in overseeing branch operations, achieving sales and growth targets, and ensuring high-quality customer service. This full-time, on-site role in Gujranwala includes managing and guiding the branch team, monitoring performance, and implementing business development strategies to expand the customer base for Family Takaful products.

The position involves coordinating daily activities such as handling customer inquiries, resolving service issues, supervising documentation and compliance processes, and ensuring adherence to company policies and Islamic financial principles.

The Assistant Branch Manager will also prepare routine reports, analyze branch performance, and collaborate with management to improve processes and enhance operational efficiency. Relationship-building with customers, partners, and the local community is a key part of the role. Qualifications

Strong leadership, team supervision, and people management skills to guide branch staff and support a collaborative work environment.
Customer service, relationship management, and communication skills to interact effectively with customers, partners, and internal stakeholders.
Sales, business development, and target-driven mindset, preferably with experience in financial services, insurance, or Takaful.
Organizational, time management, and administrative skills for handling branch operations, documentation, and reporting.
Basic financial acumen, analytical abilities, and familiarity with Islamic financial concepts or willingness to learn.
Bachelor’s degree in business, finance, commerce, or a related field; relevant certifications in insurance or Takaful are an advantage.
Proficiency in common office software and systems, with the ability to learn company-specific tools and platforms.
Integrity, professionalism, and a customer-centric approach aligned with Islamic values and the company’s mission.