Assistant Branch Manager

We are seeking a proactive and results-oriented Assistant Branch Manager to support the Branch Manager in managing the daily operations of our outlet. This role involves supervising the team, supporting sales efforts, ensuring excellent customer service, controlling inventory, handling cash, preparing operational reports, and maintaining compliance with company SOPs, hygiene, quality, and food safety standards. The ideal candidate will have strong leadership, communication, and problem-solving skills, with practical experience in retail, food & beverage, restaurant, bakery, or similar customer-facing environments.

Key Responsibilities

Branch Operations:
Assist the Branch Manager in overseeing daily branch activities to ensure smooth workflow. Supervise front-end, sales, production, and support functions during assigned shifts. Maintain product availability, quality, and timely service delivery. Ensure all operations comply with company policies and SOPs. Act as the person-in-charge in the Branch Manager’s absence.

Team Supervision & Management:
Lead, guide, and motivate branch staff to meet operational and sales goals. Monitor attendance, punctuality, grooming, discipline, and overall staff performance. Assist in staff scheduling and manpower planning. Provide training and coaching on customer service, SOPs, and operational procedures. Handle routine employee concerns and escalate serious disciplinary issues to the Branch Manager or HR.

Sales & Revenue Support:
Support the Branch Manager in achieving daily and monthly sales targets. Track daily sales performance and identify gaps or opportunities. Promote upselling, cross-selling, and customer engagement initiatives. Monitor product movement and support sales improvement efforts. Communicate daily sales updates and insights to management.

Customer Service:
Ensure customers receive consistent, professional service. Address customer complaints promptly and professionally, escalating major or repeated issues to the Branch Manager. Monitor customer feedback to identify improvement areas. Uphold the brand image and service standards of the outlet.

Cash & Financial Controls:
Assist with cash handling, billing, shift closing, and daily reconciliation. Ensure adherence to cash and transaction controls. Monitor billing discrepancies and report irregularities immediately. Support expense control and efficient use of operational resources. Help prepare daily operational and sales reports.

Inventory & Stock Management:
Monitor stock levels of raw materials, finished goods, and packaging. Ensure proper receiving, storage, issuance, and stock rotation. Conduct and support regular stock counts. Track wastage, spoilage, and discrepancies. Coordinate with the Branch Manager, production, and procurement teams for replenishment needs.

Hygiene, Quality & Compliance:
Enforce strict compliance with company SOPs, hygiene, cleanliness, and food safety standards. Ensure adherence to HACCP and GMP food safety practices. Monitor personal hygiene, food handling, sanitation, and workplace safety. Support readiness for internal and external audits. Report and assist in resolving quality, hygiene, or compliance issues promptly.

Reporting & Operational Improvement:
Prepare and submit daily and periodic operational reports. Monitor branch KPIs and identify operational gaps. Assist in implementing corrective and preventive actions. Identify opportunities to enhance manpower utilization, service efficiency, and overall performance. Liaise with Head Office and relevant departments regarding operational updates and requirements.

Required Qualifications & Experience
- Bachelor’s degree in Business Administration, Hospitality Management, Operations Management, or a related field.
- 2–4 years of relevant experience, preferably in retail, food & beverage, restaurant, bakery, or similar operations.
- Proven experience in team supervision, sales, inventory management, cash handling, and customer service.
- Strong communication, leadership, problem-solving, and organizational skills.
- Good understanding of operational controls, hygiene, quality, and food safety standards.
- Ability to work effectively in a fast-paced, customer-facing environment and manage shifts efficiently.

Location:
This position is based in Islamabad and requires in-person attendance.

Application Questions:
Candidates will be asked to provide their current salary, expected salary, and notice period during the application process.