Assistant Branch Manager

The Assistant Branch Manager will play a vital role in supporting the Branch Manager to ensure smooth branch operations, drive sales activities, maintain strong customer relationships, and foster business development. This position involves overseeing team performance and contributing to the achievement of branch targets while ensuring compliance with company policies and delivering high-quality customer service.

Key Responsibilities

- Assist the Branch Manager in managing daily branch operations to ensure efficiency and effectiveness.
- Support the achievement of monthly, quarterly, and annual sales and business goals.
- Identify and develop new business opportunities through direct sales, corporate clients, brokers, referrals, and market visits.
- Maintain and strengthen relationships with existing and prospective customers.
- Promote and sell a range of insurance products, including Motor, Health, Fire, Marine, Property, Travel, and other relevant offerings.
- Follow up on quotations, policy issuance, renewals, endorsements, and customer requests to ensure timely service.
- Coordinate with Underwriting, Claims, Finance, Operations, and other departments to facilitate smooth processing of customer requirements.
- Monitor pending cases, renewals, outstanding premiums, and customer follow-ups to minimize delays.
- Assist in resolving customer complaints and service-related issues promptly to maintain satisfaction.
- Supervise and support branch staff to ensure effective performance and achievement of assigned targets.
- Track individual sales performance and provide regular updates to the Branch Manager.
- Assist in preparing daily, weekly, and monthly branch performance reports for management review.
- Conduct market visits to identify potential clients and new business opportunities.
- Support the Branch Manager in maintaining relationships with corporate and institutional clients.
- Ensure proper documentation and record-keeping of all branch activities.
- Ensure compliance with company policies, standard operating procedures, and applicable insurance regulations.
- Assist in controlling branch expenses and promote efficient use of company resources.
- Act as Branch Manager in their absence when required.
- Perform any other duties assigned by the Branch Manager or senior management.

Required Qualifications

- Bachelor’s degree in Business Administration, Finance, Insurance, Marketing, or a related field.
- Professional insurance qualification or certification is considered an advantage.

Preferred Qualifications and Experience

- A minimum of 3 to 5 years of relevant experience in the insurance industry.
- Experience in insurance sales, business development, customer service, or branch operations is preferred.
- Previous supervisory or team leadership experience will be an added advantage.

The position offers a competitive monthly salary ranging from Rs70,000 to Rs100,000. The role requires in-person attendance at the branch location. Only shortlisted candidates with relevant experience will be contacted for further steps in the recruitment process.