Assistant Ecommerece Operation Manager - Abendsoft Pvt Ltd

Our client, Abendsoft Pvt Ltd, is seeking a highly organized and proactive Assistant eCommerce Operations Manager based in Lahore. This role involves supporting the daily management of eCommerce operations and teams across Pakistan. The successful candidate will work closely with the eCommerce Operations Manager to ensure seamless coordination between departments, effective communication, and timely completion of tasks. The ideal candidate will be a strong team player with excellent organizational and communication skills, a problem-solving mindset, and the ability to manage multiple priorities in a fast-paced eCommerce environment.

Key Responsibilities

- Support the eCommerce Operations Manager in overseeing and coordinating the eCommerce team.
- Serve as the primary point of contact for the Pakistan team regarding daily operational matters.
- Allocate and coordinate tasks based on priorities and team needs.
- Monitor team productivity, attendance, task completion, and overall performance.
- Ensure deadlines, quality standards, and performance expectations are consistently met.
- Follow up on pending tasks and promptly address any issues.
- Assist team members with questions, challenges, and daily operational concerns.

Coordination with eCommerce Operations Manager

- Collaborate closely with the eCommerce Operations Manager to maintain smooth communication between the Pakistan and UK teams.
- Provide regular updates on team performance, workflow progress, completed tasks, and outstanding issues.
- Escalate significant operational problems or performance concerns as needed.
- Implement instructions, processes, and priorities communicated by the eCommerce Operations Manager.
- Ensure the Pakistan team understands and adheres to operational procedures and expectations.

Operations & Workflow

- Monitor daily workflows to ensure efficient task progression.
- Identify bottlenecks, delays, or gaps in team processes and report them to the eCommerce Operations Manager.
- Assist in improving processes and workflows to enhance efficiency and productivity.
- Address urgent tasks and operational issues promptly.
- Maintain accurate task trackers, records, and operational documentation.
- Support preparation of daily, weekly, and monthly team performance reports.

Customer & Order Support

- Assist the team in managing escalated customer and order-related issues when required.
- Handle issues such as incorrect addresses, order delays, stock shortages, and other operational challenges.
- Coordinate with relevant team members to ensure timely resolution of customer and order issues.
- Communicate important customer or order-related concerns to the eCommerce Operations Manager.

Staff Onboarding & Technical Support

- Assist with onboarding new Pakistan-based team members.
- Ensure new employees have the necessary software, accounts, system access, and computer equipment.
- Provide basic guidance on internal systems, tools, and processes.
- Report technical issues to the appropriate department and follow up until resolution.
- Help new team members understand their responsibilities, workflows, and performance expectations.

Required Qualifications

- Fluent in English with excellent written and verbal communication skills.
- Strong understanding of eCommerce workflows, including platforms like Shopify and marketing tools such as Klaviyo, Meta Ads, and Google Ads.
- Confident in communicating with the eCommerce Operations Manager and UK team.
- Demonstrated team coordination and leadership abilities to guide and support the Pakistan team.
- Highly organized and detail-oriented with the ability to manage multiple tasks and priorities effectively.
- Strong problem-solving skills to resolve day-to-day team and workflow issues.
- Ability to monitor team performance, productivity, deadlines, and task completion.
- Proficiency in productivity, communication, and task-tracking tools.
- Good technical aptitude to assist with onboarding, computer setups, system access, and basic technical troubleshooting.
- Ability to work independently, take initiative, and follow through on responsibilities.

Preferred Qualifications

- Previous experience in eCommerce, operations, customer service, administration, or team management is preferred.

This position offers the opportunity to play a pivotal role in a dynamic eCommerce environment, contributing to operational excellence and team success.