Assistant Manager - Data Center.MGN Pak - TECH - Infrastructure.MIT - PAKCOE

We are seeking an experienced professional with a strong background in datacenter operations and application deployment to join our team. The ideal candidate will manage and support job schedulers and managed file transfer tools, ensuring smooth business-as-usual (BAU) activities. This role involves automating datacenter operations, implementing robust file transfer solutions across applications, and enforcing necessary controls through thorough testing. The candidate will also be responsible for designing automation tasks with exception handling and controlled rerun capabilities to minimize risks and operational impacts. Ensuring adherence to pre- and post-validation processes during production deployments and supporting high availability of applications across primary and secondary sites are key aspects of this position. The role requires active participation in business continuity testing and diligent tracking of datacenter operations service tickets.

Key Responsibilities

- Manage and support job schedulers and managed file transfer tools administration, including BAU activities and automation of datacenter operations.
- Understand and implement file transfer requirements across various applications, ensuring appropriate testing and controls are in place.
- Design automation workflows with exception handling and controlled rerun features to mitigate risks.
- Ensure compliance with pre- and post-deployment validation processes for production support.
- Maintain high availability of critical applications across primary and secondary sites to guarantee uninterrupted services.
- Support business continuity testing initiatives across the organization.
- Monitor application batches according to standard operating procedures, escalate issues promptly, and document incidents thoroughly.
- Track and manage datacenter operations service tickets, escalating and resolving system, application, and batch problems in coordination with internal teams.
- Monitor alerts from enterprise monitoring systems and liaise with infrastructure owners, application owners, and vendors for 24x7 support on a rotational shift basis.
- Deploy approved changes on various infrastructure platforms following change management protocols.
- Provide timely production issue reporting with impact analysis and take corrective actions to resolve incidents.
- Ensure all incidents are escalated, recorded, tracked, and closed efficiently.

Required Qualifications

- 7-10 years of experience in IT operations, batch job scheduling, or datacenter operations.
- Hands-on experience with enterprise scheduling tools such as Control-M, Autosys, Tivoli Workload Scheduler (TWS), or Cron.
- Strong analytical and troubleshooting skills with a detail-oriented and process-driven approach.
- Proficiency in operating systems including Windows and Linux/Unix.
- Basic scripting skills in Shell, Python, or PowerShell to support automation efforts.
- Solid understanding of application architecture, job dependencies, and ITIL processes, particularly Incident and Change Management.
- Ability to work effectively under pressure in a 24x7 operational environment.
- Excellent communication skills and experience managing stakeholder relationships.
- Competence in documentation and reporting to meet audit and compliance standards.
- Basic knowledge of SQL for querying job-related databases and logs.

Preferred Qualifications and Benefits

- Exposure to the banking, financial services, or large-scale enterprise environments is highly desirable.
- Experience coordinating with cross-functional teams and managing critical job flows to ensure operational efficiency.
- Proven ability to reduce manual interventions and improve job execution accuracy.
- Commitment to operational excellence through timely incident response and stakeholder coordination.

This role offers the opportunity to work in a dynamic environment where operational reliability and automation are critical to business success. Candidates who thrive in fast-paced, high-availability settings and possess a strong technical foundation will find this position rewarding.