Assistant Manager IT

We are seeking a skilled IT professional to manage and maintain the technology infrastructure of a dynamic amusement park environment. The ideal candidate will oversee network administration, hardware and software maintenance, and security systems to ensure smooth and secure operations. This role requires hands-on experience with servers, network devices, surveillance systems, and IT support, along with the ability to troubleshoot issues efficiently and provide training to staff. The position demands a proactive approach to cybersecurity and continuous improvement of IT services.

Key Responsibilities

Network Administration: Manage and maintain the park’s network infrastructure, including Unifi access points, routers, and switches. Ensure network security, stability, and promptly troubleshoot any issues.

Hardware and Software Maintenance: Install, configure, and maintain all hardware and software systems such as computers, laptops, servers, printers, and scanners. Perform routine maintenance and upgrades to optimize performance.

Card Reader RFID System: Oversee the card reader RFID system, ensuring accurate data collection and reporting. Troubleshoot and resolve any operational issues.

CCTV and Surveillance: Manage the CCTV and surveillance system, including cameras, NVR/DVR units, and monitoring software. Ensure all equipment functions correctly and footage is securely recorded and stored.

IT Support: Provide technical support to park staff and management by resolving IT-related issues. Develop and implement training programs to enhance staff proficiency with IT systems.

Server Management: Maintain servers by applying operating system updates, performing backups, and installing security patches. Monitor server performance and uptime, addressing any problems promptly.

Cybersecurity: Develop and implement cybersecurity protocols to protect IT systems and data. Monitor for security threats and respond effectively to incidents.

Reporting and Analytics: Generate regular reports on IT system performance, including network usage and server uptime. Analyze data to identify trends and recommend improvements.

Required Qualifications

- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 3 years’ experience in IT, preferably within amusement parks, hospitality, or retail sectors.
- Proficiency in Windows and Linux operating systems.
- Experience with network administration involving Unifi APs, routers, and switches.
- Familiarity with card reader RFID and CCTV surveillance systems.
- Strong knowledge of server management, including updates, backups, and security patches.
- Hands-on experience with cybersecurity tools such as firewalls, antivirus software, and intrusion detection systems.

Additional Technical Skills

- Installation, configuration, and maintenance of servers.
- Scheduling backups on NAS and external hard drives.
- Configuring firewalls and creating VLANs.
- Managing proxy servers and email servers.
- Troubleshooting surveillance cameras and managing internet connections.
- Operating virtual telephone exchanges and attendance systems.
- Managing user accounts in Active Directory.
- Providing accurate hardware and software specifications for procurement.
- Repair and maintenance of IT equipment.
- Resolving software, hardware, and network queries from staff.
- Planning for future IT improvements.

Soft Skills

- Excellent communication and problem-solving abilities.
- Ability to work independently and collaboratively within a team.
- Strong analytical and troubleshooting skills.
- Adaptability to changing priorities and deadlines.

Work Location and Compensation

This is an in-person role based at the park location. The monthly salary range is Rs75,000 to Rs90,000, commensurate with experience and qualifications.

Candidates who are detail-oriented, proactive, and committed to maintaining a secure and efficient IT environment are encouraged to apply.