This position is responsible for managing and maintaining a robust Windows Server infrastructure and related technologies to ensure optimal system performance, security, and business continuity. The role involves overseeing both physical and virtual environments, administering Microsoft 365 and Azure AD, and leading a technical team while collaborating with internal departments and external partners. The ideal candidate will possess strong problem-solving skills, the ability to communicate technical information clearly, and a dedication to continuous learning and compliance with organizational IT policies.
Key Responsibilities
Manage and maintain the Windows Server environment, including Active Directory, DNS, DHCP, Group Policy, File and Print Services, and various server roles. Administer Microsoft 365 and Azure AD (Microsoft Entra ID), handling user accounts, licenses, security policies, and access permissions. Oversee VMware ESXi, vCenter, High Availability (HA), Distributed Resource Scheduler (DRS), and virtual machine environments to ensure stability and performance.
Monitor system metrics such as CPU, RAM, storage, and overall server health to guarantee availability and reliability. Perform installation, configuration, patching, upgrades, and troubleshooting for both physical and virtual servers. Implement and maintain backup and disaster recovery solutions to protect organizational data.
Manage NAS/SAN storage systems, including file shares, permissions, quotas, and capacity planning. Administer Windows 10/11 endpoints, including software deployment, updates, and Group Policy enforcement. Ensure endpoint security through antivirus/EDR management, security policy enforcement, and system hardening.
Troubleshoot issues related to servers, operating systems, applications, authentication, and user access. Utilize monitoring tools such as ManageEngine, PRTG, SNMP, or other Network Management Systems (NMS) to oversee IT infrastructure health. Collaborate with network, security, application teams, ISPs, and vendors to resolve infrastructure challenges.
Manage IT assets, licenses, warranties, and maintain accurate hardware and software inventories. Maintain comprehensive system documentation, including Standard Operating Procedures (SOPs), network/server diagrams, configurations, and operational records. Plan and execute server migrations, upgrades, infrastructure deployments, and technology projects.
Ensure system availability, reliability, security, and support business continuity initiatives. Prepare detailed reports on system health, incidents, capacity, and provide updates to management. Lead and supervise System Administrators, IT Support Engineers, and other technical staff. Ensure compliance with organizational IT policies and security standards.
Participate in disaster recovery drills, backup testing, vulnerability remediation, and business continuity planning. Manage SIP infrastructure by configuring, monitoring, and maintaining SIP trunks, proxies, gateways, and session border controllers (SBCs). Administer PBX systems, including daily operations, extensions, call queues, IVR routing, and dial plans on Grandstream UCM and Elastix (Asterisk-based) platforms.
Required Qualifications
Bachelor’s degree in a relevant field. Four to six years of experience in system administration, with two to three years in a senior, team lead, or supervisory role preferred. Strong problem-solving, organizational, and multitasking skills. Ability to explain complex technical issues in simple terms. Demonstrated teamwork and a proactive approach to continuous learning. Clear understanding of the employer’s specific IT systems and infrastructure.
Preferred Qualifications and Benefits
This role is based in Lahore. Experience leading technical teams and managing complex IT environments is highly desirable. A commitment to staying current with industry best practices and emerging technologies is essential. This position offers the opportunity to lead critical IT infrastructure operations and contribute significantly to the organization’s technology strategy and resilience.