Assistant Manager - Odoo Development & Support

This role is responsible for the daily support and continuous development of the organization’s Odoo platform, which integrates with relevant e-commerce systems. Acting as both first and second line support, the position serves as the primary in-house developer for configuration, customization, and integration tasks. The individual will ensure smooth operation of the platform, address user issues promptly, and implement enhancements aligned with business needs.

Key Responsibilities

Support:
- Serve as the first point of contact for Odoo-related issues raised by business users, managing ticket logging, triage, and resolution within agreed service level agreements (SLAs).
- Monitor system health daily, including scheduled jobs, backups, server and database performance, and module errors; escalate infrastructure concerns to hosting support when necessary.
- Diagnose and resolve functional issues across modules such as Sales, Purchase, Inventory, Accounting, and Manufacturing.
- Maintain and update master data including products, partners, pricelists, and chart of accounts, ensuring compliance with data governance standards.
- Provide training to new and existing users on standard processes and troubleshoot user errors before escalating them as bugs.
- Keep support documentation current, including known issues, standard operating procedures, and records of configuration decisions.

Development & Customization:
- Collaborate with business users to gather requirements and translate them into Odoo configurations, custom modules, or workflow automations.
- Develop and maintain custom Odoo modules using Python, including models, XML/QWeb views, and business logic.
- Design and maintain integrations between Odoo and external systems such as SAP, e-commerce platforms, banking, courier/logistics, and payment gateways using APIs (XML-RPC, JSON-RPC, REST).
- Create and update custom reports, dashboards, and QWeb print templates.
- Plan and execute Odoo version upgrades and module migrations, conducting thorough regression testing prior to deployment.
- Adhere to a structured change control process by developing on test/staging environments, securing business approval, and deploying to production with rollback plans.

Required Qualifications

- Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related discipline.
- Three to five years of hands-on experience supporting and developing on Odoo or a similar open-source ERP system, including at least one full implementation or significant customization project.
- Experience in textile, manufacturing, or trading environments is advantageous.
- Proven experience integrating Odoo with a secondary ERP or external systems is highly desirable.

Technical Skills

- Strong expertise in the Odoo framework, including ORM, module structure, XML views, QWeb reporting, and Odoo Studio.
- Proficiency in Python and object-oriented programming principles.
- Working knowledge of PostgreSQL, including query writing and optimization, with an understanding of Odoo’s database schema.
- Familiarity with JavaScript and OWL (Odoo’s front-end framework) for UI customization is a plus.
- Experience working with Odoo web services such as XML-RPC, JSON-RPC, and REST APIs for third-party integrations.
- Comfortable using Git for version control and following a structured development, staging, and production deployment workflow.
- Exposure to Linux server administration and Odoo.sh or on-premise deployment environments is beneficial.

Soft Skills & Competencies

- Effective communicator capable of translating business requirements into technical solutions and vice versa.
- Detail-oriented and methodical, especially regarding data integrity and change management.
- Able to manage multiple support tickets and development projects simultaneously under competing deadlines.
- Comfortable engaging directly with end users across departments, including non-technical staff.
- Collaborative mindset, regularly coordinating with SAP/ERP teams on cross-system processes.

Key Performance Indicators

- Timely ticket resolution in line with SLAs, including first response and final resolution.
- High uptime and availability of the Odoo platform during business hours.
- On-time completion of development and customization requests.
- Reduction in recurring issues through root cause resolution rather than temporary fixes.
- Positive user feedback on support and training services provided.