Assistant Manager, Operational Risk

The Ops Risk Manager plays a vital role within Mashreq Bank’s Operational Risk Management Team, primarily overseeing the Risk and Control Self-Assessment (RCSA) Program. This position is responsible for managing the people, processes, and infrastructure related to RCSA, with a focus on enhancing the overall Operational Risk Management (ORM) Framework. The role involves driving consistent application of ORM policies across various business lines and corporate functions, ensuring that risks are properly identified, measured, monitored, and controlled. Additionally, the manager performs root cause and thematic analyses to maintain a comprehensive and uniform approach to operational risk.

Key Responsibilities

- Design, implement, and manage the RCSA process, including annual refresh cycles and ad hoc assessments triggered by specific events.
- Identify opportunities for process improvements, aligning with broader enterprise initiatives.
- Engage with stakeholders to facilitate the RCSA lifecycle, promoting knowledge sharing and discussions on lessons learned and best practices.
- Develop and enforce procedures to support the delivery and oversight of the core Operational Risk Management RCSA process.
- Utilize operational risk metrics, reporting, and business insights to provide an independent and holistic view of risks, effectively challenging ORM-related decisions.
- Oversee the Risk and Controls Self-Assessment Methodology and Procedure Documents, ensuring clear communication with business lines, risk teams, and other stakeholders.
- Lead and participate in meetings with business units and support functions to advise on updates, changes, or recent developments related to the RCSA.
- Execute a change management strategy for the RCSA program, including communication and training initiatives to increase stakeholder adoption as processes evolve.
- Maintain current knowledge of Enterprise Risk Management and Operational Risk Management guidelines and best practices.
- Lead the Quality Assurance Review Process for the RCSA program to ensure accuracy and compliance.
- Monitor identified deficiencies and manage remediation efforts to ensure timely resolution of findings.
- Administer PRISM application and Governance, Risk, and Compliance (GRC) tools relevant to the RCSA program.
- Build and maintain strong working relationships with internal teams and external partners.
- Support special projects as assigned by senior management.

Required Qualifications

- Minimum of 3 years’ experience in Risk Management or related fields such as compliance, testing and monitoring, or audit, preferably within financial services or a similar regulated industry.
- Solid understanding of banking industry regulatory requirements and risk management standards.
- Familiarity with common risk management frameworks and methodologies.
- Strong analytical and problem-solving skills, with the ability to interpret complex risk data and provide actionable insights.

Preferred Qualifications and Benefits

While specific preferred qualifications and benefits are not detailed, candidates with experience in operational risk within banking or financial institutions and those with proficiency in risk management tools such as PRISM or other GRC platforms will be well-positioned for success in this role.

This position offers an opportunity to contribute significantly to the operational risk culture of a leading financial institution by driving risk awareness, process improvements, and compliance across multiple business units.