Assistant Manager - Operations & Programs (Mashreq Global Network Pakistan)

Mashreq Global Network (MGN) serves as the Bank’s distributed operations platform across India, Pakistan, and Egypt, supporting Mashreq’s global service delivery strategy. This role is based within the MGN Pakistan Central Management Office and focuses on driving the strategic program agenda, ensuring strong governance across initiatives, and fostering cross-functional collaboration. The position emphasizes delivering successful program outcomes and enhancing employee engagement. It involves working closely with multiple stakeholders to manage projects through to completion using established project management tools and processes, while providing comprehensive administrative and operational support to senior management to ensure smooth execution of business priorities.

Key Responsibilities

Project Management: Lead internal and external teams to manage various programs by defining project goals and ensuring their successful completion. Organize projects in alignment with Management by Objectives (MBOs) and the Book of Work for MGN Pakistan. Oversee ongoing project management activities including change management, KPI tracking, and continuous improvement to drive project growth. Deliver accurate and timely project status reports.

Project Leadership and Governance: Align key projects with the MGN Pakistan strategic roadmap, regularly reporting progress, risks, and benefits to senior leadership. Assist the Head of MGN Pakistan in translating strategic goals into actionable programs and measurable outcomes. Maintain a centralized project documentation repository, compliance registers, and define program KPIs/SLAs. Track and follow up on governance forum actions to ensure accountability.

Reporting and Communication: Develop and manage dashboards, trackers, and reporting packs for project reviews and governance meetings. Create high-quality presentations and visual materials to support both internal and external communications. Continuously evaluate and improve tools and templates to enhance workflow efficiency and governance transparency.

Operational Support: Provide executive support to the Head of MGN Pakistan by managing calendars, communications, travel arrangements, and daily administrative tasks to ensure seamless operations. Coordinate key organizational activities such as team events and stakeholder engagements.

Risk Management: Assist in mitigating regulatory risks related to the Mashreq Global Network delivery model by ensuring compliance with applicable Pakistan regulations and the Operational Risk Management (ORM) framework. Prepare and review risk reports related to MGN central management functions for senior management and risk committees. Support adherence to internal controls, policies, and procedures, and contribute to the development and documentation of related processes.

Governance: Support senior management in conducting the MGN Governance Forum by preparing meeting materials, recording minutes, and tracking action items to closure. Ensure that all rationale, progress, controls, and decisions are clearly documented to facilitate reviews by external regulators, internal audit, and control functions.

Required Qualifications

A university degree in Business Administration, Operations, Project Management, or a related field is essential. Candidates should have between 5 to 8 years of total professional experience, with at least 5 years in program or project management, or governance roles within financial services, consulting, or regulated environments. A solid understanding of project management functions, documentation standards, and the project lifecycle is advantageous. Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint, is required. Strong interpersonal, presentation, and analytical skills are essential, along with a pragmatic and action-oriented approach.

Preferred Qualifications and Benefits

While not explicitly stated, experience in regulated environments and familiarity with compliance frameworks will be beneficial. The role offers the opportunity to work in a dynamic, cross-border operational platform supporting a leading financial institution’s global strategy, providing exposure to complex program management and governance functions.