Assistant Manager - Operations & Programs.COE PAK - Central Management.Operations Group-PAKCOE

Mashreq Global Network (MGN) serves as the Bank’s distributed operations platform across India, Pakistan, and Egypt, playing a critical role in supporting Mashreq’s global service delivery strategy. This position is based within the MGN Pakistan Central Management Office and focuses on driving the strategic program agenda, ensuring effective governance across various initiatives, and fostering cross-functional collaboration. The role emphasizes delivering successful program outcomes and enhancing employee engagement. It involves working closely with multiple stakeholders to manage projects through established project management tools and processes, ensuring timely communication and successful completion. Additionally, the role provides comprehensive administrative, coordination, and operational support to senior management to facilitate the efficient execution of business priorities.

Key Responsibilities

Project Management: Lead both internal and external resources to manage multiple programs by clearly identifying project goals and ensuring their successful execution. Organize projects and activities in alignment with the Management by Objectives (MBOs) and the Book of Work for MGN Pakistan. Oversee ongoing project management by tracking key performance indicators (KPIs), managing changes, and developing plans that promote excellence in execution. Identify challenges and opportunities for continuous improvement and growth, while producing accurate and timely project status reports.

Project Leadership and Governance: Ensure that all key projects align with the MGN Pakistan strategic roadmap. Report progress, risks, and benefits to senior leadership regularly. Support the Head of MGN Pakistan in translating strategic goals into actionable programs and measurable outcomes. Maintain a central repository for project documentation, manage compliance registers, define program KPIs and service level agreements (SLAs), and track actions arising from governance forums.

Reporting and Communication: Develop and maintain dashboards, trackers, and comprehensive reporting packs to support project reviews and governance meetings. Design high-quality presentations and visual content for both internal and external communications. Continuously evaluate and improve tools and templates to streamline workflows and enhance governance visibility.

Operational Support: Provide executive-level support to the Head of MGN Pakistan by managing calendars, communications, travel arrangements, and daily administrative tasks to ensure smooth operations. Coordinate key organizational activities such as team events and stakeholder engagements.

Risk Management: Assist in mitigating regulatory risks related to the Mashreq Global Network delivery model by ensuring compliance with relevant Pakistan regulations and the Operational Risk Management (ORM) framework. Prepare and review risk reports concerning MGN central management functions for senior management and risk committees. Ensure adherence to internal controls, policies, and procedures, and support the development and documentation of related processes.

Governance: Support senior management in organizing and conducting the MGN Governance Forum by preparing meeting materials, recording minutes, and tracking forum actions through to closure. Ensure that all rationale, progress updates, controls, and decisions are well documented to facilitate reviews by external regulators, internal audit, and control functions.

Required Qualifications

A university degree in Business Administration, Operations, Project Management, or a related field is essential. Candidates should have between 5 to 8 years of total professional experience, with at least 5 years dedicated to program or project management and governance roles within financial services, consulting, or other regulated environments. A solid understanding of project management functions, documentation standards, and the project lifecycle is advantageous. Proficiency in Microsoft Office applications—especially Excel, Word, and PowerPoint—is required. Strong interpersonal, presentation, and analytical skills are critical, along with a pragmatic and action-oriented approach to work.

No specific preferred qualifications or benefits were mentioned in the original description.