Assistant Manager Product Design

We are seeking a creative and customer-focused Assistant Manager – Product Design to lead the end-to-end design of customer journeys across our retail and business digital platforms. This role requires a blend of product thinking and strong UI/UX design expertise to deliver seamless, intuitive, and visually engaging experiences. The successful candidate will work closely with Product, Engineering, Compliance, and Operations teams to ensure designs meet business goals and customer needs.

Key Responsibilities
- Own the complete design lifecycle of assigned product journeys, from initial research and problem definition through to handover, quality assurance, and post-launch improvements.
- Design critical customer journeys such as onboarding, payments, transfers, and savings, carefully addressing edge cases and user flows.
- Create high-quality user interfaces emphasizing visual hierarchy, layout, typography, spacing, and consistency.
- Build, maintain, and enhance design system components and related documentation to ensure design consistency across platforms.
- Develop UX copy, icons, illustrations, and other visual assets that support and enrich customer journeys.
- Conduct usability testing, pilot programs, and user research to validate design decisions and continuously improve the customer experience.
- Leverage AI-powered tools to aid research, ideation, and prototyping while maintaining ownership of design quality and integrity.
- Collaborate closely with cross-functional teams including Product, Engineering, Compliance, and Operations throughout implementation and release cycles.
- Coordinate User Acceptance Testing (UAT) activities and perform design quality assurance to ensure final implementations align with approved designs.

Required Qualifications
- 2 to 3 years of experience in Product Design, preferably within fintech, digital banking, or technology sectors.
- Proven experience designing both comprehensive customer journeys and high-fidelity user interfaces.
- Hands-on experience contributing to or building design systems and conducting usability testing.
- A portfolio demonstrating end-to-end product design capabilities is essential.
- Bachelor’s degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field.

Skills and Competencies
- Expertise in Product Design and UX principles.
- Strong UI and Visual Design skills with attention to detail.
- Experience with Design Systems and User Journey Mapping.
- Proficiency in Figma, including Auto Layout, Components, Variables, and Prototyping.
- Knowledge of UX Research and Usability Testing methodologies.
- Familiarity with analytics tools such as Google Analytics (GA4) and Firebase Analytics.
- Ability to utilize AI-assisted design tools like ChatGPT, Claude, Figma Make, and Cursor.
- Skills in UX Writing and Content Design.
- Understanding of Accessibility Standards (WCAG).
- Competence in Design QA and Developer Handoff processes.

Raqami Bank is committed to equal opportunity employment and encourages applications from all qualified individuals, including Persons with Disabilities (PWDs). We strive to foster an inclusive workplace where everyone has the opportunity to thrive.

Applications are welcome until October 19, 2026.