Assistant Manager Recruitment

Position: Assistant Manager – International Technical Recruitment
Department: International Technical Recruitment
Reporting To: Manager – International Technical Recruitment
Shift: US Time Zone

The Assistant Manager – Technical Recruitment will lead and manage the recruitment of IT technicians and technical resources for international assignments. This role involves overseeing the end-to-end recruitment process, ensuring timely sourcing, screening, and onboarding of qualified candidates. The Assistant Manager will provide leadership to the recruitment team, collaborate closely with hiring managers and service delivery teams, and ensure that recruitment operations align with business goals, quality standards, and operational requirements.

Key Responsibilities
- Lead and manage the Technical Recruitment team by allocating recruitment tasks, monitoring workload and productivity, and driving the achievement of recruitment targets. Provide coaching, mentoring, and performance feedback to enhance team capabilities.
- Develop and execute recruitment strategies tailored for international technical and field-service roles, identifying the best sourcing channels and talent pools to meet current and future manpower needs.
- Manage full-cycle recruitment for IT Technicians, Field Engineers, Network Technicians, Desktop Support, Infrastructure resources, and other technical positions, ensuring vacancies are filled promptly.
- Oversee candidate sourcing and screening using platforms such as LinkedIn, WorkMarket, Field Nation, social media, and internal databases. Ensure candidates meet technical requirements, maintain high resume quality, and adhere to documentation standards.
- Lead recruitment efforts for dispatch roles by building and maintaining a qualified candidate pipeline to support 24/7 dispatch and field-service operations. Coordinate with Service Delivery and Operations teams on staffing, shift coverage, and workload priorities.
- Monitor recruitment performance metrics including candidate quality, submission rates, selection ratios, offer acceptance, onboarding completion, and turnaround times to meet service level agreements.
- Build and maintain strong relationships with stakeholders by understanding their manpower requirements, providing regular recruitment updates, addressing challenges, and supporting complex hiring needs.
- Ensure clear and professional communication with candidates and engineers throughout the recruitment and onboarding process. Handle escalations and recruitment-related issues with tact and efficiency.
- Prepare and analyze recruitment reports and dashboards covering vacancies, sourcing effectiveness, interviews, selections, onboarding progress, team performance, and turnaround times. Utilize Excel and other tools to identify trends and bottlenecks.
- Drive continuous improvement in recruitment processes by standardizing sourcing and screening procedures, enhancing candidate experience, and ensuring compliance with company policies and contractual obligations.

Required Qualifications
- Minimum 5 years of experience in technical recruitment, preferably with exposure to international or IT/field-service hiring.
- Prior experience in a team lead, supervisory, or recruitment management role is highly desirable.
- Strong knowledge of IT technical roles and expertise in technical resume screening.
- Proven proficiency with sourcing platforms such as WorkMarket, Field Nation, LinkedIn, and other relevant tools.
- Experience recruiting for roles including technicians, field engineers, IT support, network/infrastructure, or similar technical positions.
- Excellent English communication skills, both written and verbal.
- Strong analytical and problem-solving skills, with advanced Excel and data analysis capabilities.
- Ability to work in rotational shifts and support international time zones.
- Strong organizational skills, attention to detail, and ability to perform under pressure.

Preferred Qualifications and Experience
- Experience working in a 24/7 service delivery environment, managed services, NOC/SOC, field operations, or technical support setting.
- Prior experience in dispatch recruitment is an advantage.

This role offers the opportunity to lead a dynamic recruitment team supporting critical international technical staffing needs, driving process improvements, and contributing to the success of global operations.