Posted Jul 03, 2025 190 views
Unilever is looking for an Assistant Manager Service Delivery to join their team at the Karachi Head Office. This full-time position reports directly to the Service Delivery Manager within UniOps, the global business unit that manages shared services such as HR, Finance, IT, Information Management, and Workplace Services. The role centers on delivering high-quality finance and supplier services, with a strong focus on Record to Report (R2R) processes. The successful candidate will ensure accurate financial reporting and compliance across the assigned geography, contribute to continuous improvement initiatives, collaborate with various stakeholders, and support key projects aligned with Unilever’s goal of providing excellent, cost-effective global services.
Key Responsibilities
- Deliver key performance indicators related to month-end, quarter-end, and year-end financial close processes, including Trial Balance (TB) reviews, Country Lock Meetings (CLMs), and Net Financial Debt (NFD) reviews.
- Manage intercompany settlements, monitor overdue items, and ensure timely follow-up on required actions.
- Oversee balance sheet hygiene and maintain high-quality account reconciliations, coordinating efforts with third-party service providers (3PSPs).
- Conduct Value at Risk (V@R) reviews and ensure corrective actions are implemented promptly.
- Monitor compliance with the General Finance Control Framework (GFCF) and other regulatory standards.
- Support finance-related projects such as IFRS implementation, S4 SCOA, Blackline, and Puccini initiatives.
- Review service delivery performance of third-party service providers to ensure contractual obligations are met.
- Collaborate closely with other UniOps Commercial Experience functions, including Customer Service Centers (CSC), Process Excellence Centers (PEC), and Straight Through Processing (STP) interfaces.
- Liaise with corporate and statutory auditors by providing necessary information and clarifications.
- Manage additional reporting requirements and coordinate new activities or projects as needed.
Required Qualifications
- Qualified accountant with strong business acumen and a thorough understanding of finance operations.
- Deep expertise in R2R reporting, including period close activities such as month-end, quarter-end, and year-end processes.
- Solid knowledge of control frameworks including GFCF, SOX, internal and external audit requirements, balance sheet hygiene, and account reconciliation.
- Proficiency in SAP FI and familiarity with other financial interfaces such as iFinance.
- Advanced skills in Microsoft Office applications, particularly Excel, Word, PowerPoint, and Power BI.
- Excellent interpersonal skills with the ability to build collaborative relationships across multiple stakeholders including MCOs, IT teams, 3PSPs, and other UniOps functions.
- Demonstrated bias for action to ensure timely completion of reporting and related activities.
Preferred Qualifications and Benefits
- Leadership qualities marked by a passion for high performance, personal accountability, and resilience.
- Commitment to continuous learning and agility in adapting to evolving business needs.
- Strong consumer focus, humility, and a service-oriented mindset aligned with Unilever’s leadership standards.
- Opportunity to work within a purpose-led organization that values innovation, mentorship, and personal growth.
- Exposure to global business practices and collaboration with inspiring leaders and peers.
- Contribution to a business that impacts millions of consumers daily while promoting sustainability and social responsibility.
This role offers an exciting opportunity to be part of a dynamic team driving excellence in service delivery. It supports Unilever’s broader mission to win in the market through cost-effective, best-practice solutions and continuous improvement.
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