Assistant Manager - US Healthcare Operations (PharmD or DPT)

We are looking for a dedicated and experienced Assistant Manager to lead our US Healthcare Operations team based in Karachi. This full-time, onsite role requires managing daily healthcare operations with a focus on Audit and Chronic Care Management (CCM) teams. The successful candidate will ensure high-quality service delivery, maintain compliance standards, and foster strong client relationships while supporting a team of healthcare professionals including Pharmacists and Physical Therapists (DPTs). The position operates on a night shift schedule from 6:00 PM to 3:00 AM, Monday to Friday.

Key Responsibilities:
- Oversee daily operations of US Healthcare services to maintain smooth workflow and efficient service delivery.
- Lead and manage Audit and Chronic Care Management (CCM) teams, ensuring productivity, quality, and operational excellence.
- Supervise and support teams comprising Pharmacists and Physical Therapists (DPTs).
- Monitor key performance indicators (KPIs), turnaround times (TATs), and compliance metrics to meet organizational goals.
- Manage communication with clients and healthcare stakeholders to build and sustain strong professional relationships.
- Analyze operational reports and performance trends to identify areas for process improvement.
- Coordinate with providers, clients, and internal departments to ensure seamless healthcare service delivery.
- Assist in workforce planning, scheduling, performance management, and team development initiatives.
- Coach and mentor team members to enhance engagement, accountability, and continuous professional growth.

Required Qualifications:
- Doctor of Pharmacy (Pharm-D) or Doctor of Physical Therapy (DPT) degree is mandatory.
- 3 to 4 years of relevant experience in US Healthcare Operations.
- Proven experience managing or coordinating teams within Audit, Chronic Care Management, Care Management, or Population Health programs.
- Strong leadership capabilities combined with excellent client communication, analytical thinking, and problem-solving skills.
- Proficiency in Microsoft Office, healthcare Customer Relationship Management (CRM) systems, and reporting tools.
- Ability to thrive in a fast-paced, compliance-driven healthcare environment.

Preferred Qualifications and Benefits:
- OPD and IPD health coverage for employees, their dependents, and parents.
- Life insurance coverage for employees.
- Fuel card provided for male employees.
- Complimentary pick and drop service available for female employees.
- Access to an in-house gym facility.
- Paid leaves along with observance of US holidays.
- Referral bonus program to encourage employee recommendations.

Candidates should be prepared to work onsite during the specified night shift hours and must be able to join promptly if selected. Applicants are encouraged to consider their current and expected salary, residential location within Karachi, and willingness to work the night shift when applying. This role offers an excellent opportunity for healthcare professionals seeking to advance their careers in a dynamic US healthcare operations environment.