Assistant Manager - Verification

The role involves conducting telephonic, email, bank statement, and physical verifications in accordance with credit policies, regulatory requirements, and internal control standards. The position requires maintaining accurate Management Information System (MIS) records, documentation, and vault/archival records to ensure compliance and operational efficiency.

Key Responsibilities
- Perform cross verifications (internal and external) as assigned by supervisors or managers.
- Maintain daily login sheets for staff attendance when required.
- Prepare and upload daily physical verification reports as needed.
- Manage MIS for inward and outward documents, including physical customer documents received from the hub.
- Ensure adherence to Departmental Operation Instructions (DOIs), Group policies, compliance standards, and State Bank regulations.
- Oversee operations in line with Management Manuals, procedure guides, customer service standards, and operational risk requirements.
- Guarantee full compliance with credit policies, documentation standards, operational risk controls, and regulatory requirements.
- Contribute to superior service delivery and cost control through error-free and timely processing of archival and vault management operations.
- Design, recommend, and implement action plans for continuous process improvements to enhance efficiency, operational controls, and cost savings.
- Ensure archival and vault management activities are conducted with maximum efficiency, security, and control, providing service aligned with the bank’s standards for both internal and external customers.
- Collaborate with Complaint Management and Service Quality units to deliver high-quality customer service, addressing inquiries and resolving complaints to reduce client attrition.
- Continuously review procedures, controls, and systems, offering recommendations to improve quality, efficiency, turnaround time, system enhancements, resource optimization, and cost savings.
- Manage changes to systems, processes, or product offerings effectively to ensure seamless delivery of expected outcomes.
- Ensure all unit processes comply with the bank’s risk and compliance procedures to minimize security and risk exposure.
- Develop improvements in operating procedures to manage risks effectively and strengthen the control environment.
- Assist in coordinating and promoting governance and control understanding, supporting implementation and management within the unit.

Required Qualifications
- Strong understanding of credit policies, regulatory requirements, and internal control standards.
- Experience in conducting various types of verifications including telephonic, email, bank statement, and physical document verification.
- Proficiency in maintaining MIS and documentation related to customer and operational records.
- Ability to ensure compliance with operational risk and regulatory standards.
- Skills in process improvement, operational efficiency, and cost control.
- Excellent coordination and communication skills to work with multiple stakeholders including complaint management and service quality teams.
- Knowledge of governance, risk management, and control frameworks.

Preferred Qualifications and Benefits
- Experience working within a banking or financial services environment is advantageous.
- Familiarity with archival and vault management operations.
- Exposure to customer service quality frameworks and complaint resolution processes.

What We Offer
Aligned with our Fair Pay Charter, we provide a competitive salary and comprehensive benefits designed to support your mental, physical, financial, and social wellbeing. Benefits include core bank funding for retirement savings, medical and life insurance, and flexible voluntary benefits in select locations. Employees enjoy generous time-off policies, including annual leave, parental/maternity leave (up to 20 weeks), sabbaticals (up to 12 months), and volunteering leave. Flexible working options accommodate both home and office environments, promoting work-life balance.

We offer proactive wellbeing support through a leading digital platform, resilience development courses, a global Employee Assistance Programme, mental health first-aiders, and various self-help resources. Our culture encourages continuous learning with opportunities to reskill and upskill through physical, virtual, and digital learning channels. As part of an inclusive and values-driven organization, we celebrate diversity and foster an environment where every individual feels respected and empowered to reach their full potential.

Join us to be part of a global bank that values integrity, innovation, and collaboration, committed to making a positive impact for clients and communities alike.