Assistant Manager Warranty

This role is designed to support warranty operations by efficiently processing warranty claims, maintaining accurate records, and ensuring compliance with both company and principal policies. The position requires close coordination with internal teams and external partners to resolve warranty-related issues promptly, contributing to overall customer satisfaction and operational excellence.

Key Responsibilities

- Process warranty claims submitted by dealers and company outlets within established timelines.
- Review claims and accompanying documentation to ensure completeness and accuracy.
- Collaborate with relevant stakeholders for claim verification, clarification, and obtaining necessary approvals.
- Assist in resolving high-value, disputed, and complex warranty cases.
- Support warranty audits conducted at dealerships and company outlets.
- Prepare warranty reimbursement documentation and ensure timely submission of claims to principals.
- Monitor warranty costs, analyze claim trends, and identify recurring product issues, escalating concerns to appropriate teams.
- Coordinate with departments such as Quality, Finance, Internal Audit (IAD), Customer Interaction Center (CIC), Dealers, Vendors, and Principals to address warranty-related matters.
- Ensure proper handling, storage, and disposal of failed warranty parts in accordance with company procedures.
- Maintain accurate warranty records, reports, and supporting documentation.
- Contribute to warranty reporting and continuous improvement initiatives aimed at enhancing claim processing efficiency and customer satisfaction.

Required Qualifications

- Bachelor’s degree in Mechanical Engineering, Automotive Engineering, or a related field.
- 4 to 6 years of experience in automotive warranty operations, after-sales service, or warranty claim management.
- Working knowledge of automotive warranty policies and claim processing procedures.
- Basic understanding of vehicle systems, product quality issues, and warranty cost management.
- Strong analytical, reporting, coordination, and stakeholder management skills.
- Proficiency in MS Office and ERP/DMS systems commonly used for warranty administration.

This position offers an opportunity to work in a dynamic environment where attention to detail and effective communication are critical. The role is ideal for professionals looking to leverage their technical background and operational expertise to improve warranty processes and contribute to customer satisfaction within the automotive industry.