Associate Admin Officer

This role involves managing the daily operations of a facility, ensuring cleanliness, housekeeping, and maintenance activities are carried out efficiently. The position requires supervising support staff and housekeeping teams while overseeing administrative tasks to maintain smooth day-to-day functioning. The candidate will be responsible for addressing client queries, complaints, and service requests promptly to ensure high service standards. Coordination with technical teams and vendors for repair and maintenance activities is a key part of the role. Additionally, managing inventory, stock records, material issuance, and procurement requests will be essential. Monitoring staff attendance, duty rosters, cleaning schedules, and operational checklists is necessary to maintain discipline and operational efficiency. The role also includes maintaining daily administrative records, preparing shift reports that highlight operational issues, complaints, and pending tasks, and ensuring proper shift handover in compliance with building standard operating procedures (SOPs).

Key Responsibilities

- Oversee daily facility operations, including cleanliness, housekeeping, and maintenance activities.
- Supervise support and para staff, housekeeping teams, and manage day-to-day administrative operations.
- Handle client queries, complaints, and service requests, ensuring timely and effective resolution.
- Coordinate repair and maintenance activities with technical teams and external vendors.
- Manage inventory control, maintain stock records, oversee material issuance, and process procurement requests.
- Monitor staff attendance, maintain duty rosters, cleaning schedules, and operational checklists.
- Maintain daily administrative records and prepare comprehensive shift reports covering operational issues, complaints, and pending tasks.
- Ensure smooth shift handovers and strict adherence to building SOPs.

Required Qualifications

- Bachelor’s degree or diploma in Hospitality Management, Business Administration, or a related field.
- 1 to 3 years of relevant experience in administration, building operations, or facility management.
- Solid understanding of housekeeping, facility operations, and maintenance coordination.
- Strong communication skills with the ability to handle complaints and coordinate teams effectively.
- Proficiency in MS Office applications, including Excel, Word, and email communication.
- Ability to multitask, maintain accurate records, and work independently with minimal supervision.

No preferred qualifications or benefits were specified for this position.