Associate Admin Officer

This role involves managing the daily operations of a facility, ensuring cleanliness, housekeeping, and maintenance activities are carried out efficiently. The position requires supervising support staff and housekeeping teams while overseeing administrative tasks to maintain smooth day-to-day operations. The candidate will act as a point of contact for client queries, complaints, and service requests, ensuring prompt and effective resolution. Coordination with technical teams and vendors for repair and maintenance activities is a key part of the role. Additionally, managing inventory, stock records, material issuance, and procurement requests will be essential. Monitoring staff attendance, duty rosters, cleaning schedules, and operational checklists will ensure compliance with standards. The candidate will also maintain daily administrative records and prepare shift reports detailing operational issues, complaints, and pending tasks. Ensuring proper shift handover and adherence to building Standard Operating Procedures (SOPs) is critical to maintaining operational continuity.

Key Responsibilities

- Oversee daily facility operations, including cleanliness, housekeeping, and maintenance activities.
- Supervise support and para staff, housekeeping teams, and manage day-to-day administrative operations.
- Address client queries, complaints, and service requests, ensuring timely and satisfactory resolution.
- Coordinate repair and maintenance activities with technical teams and external vendors.
- Manage inventory control, maintain stock records, oversee material issuance, and handle procurement requests.
- Monitor staff attendance, prepare duty rosters, and ensure cleaning schedules and operational checklists are followed.
- Maintain accurate daily administrative records and prepare comprehensive shift reports covering operational issues, complaints, and pending tasks.
- Ensure proper shift handover procedures are followed and compliance with building SOPs is maintained.

Required Qualifications

- Bachelor’s degree or diploma in Hospitality Management, Business Administration, or a related field.
- 1 to 3 years of relevant experience in administration, building operations, or facility management.
- Solid understanding of housekeeping, facility operations, and maintenance coordination.
- Strong communication skills with the ability to handle complaints and coordinate teams effectively.
- Proficiency in MS Office applications including Excel, Word, and email communication.
- Ability to multitask, maintain accurate records, and work independently with minimal supervision.

This position offers the opportunity to develop expertise in facility management within a dynamic environment. Candidates who demonstrate strong organizational skills and a proactive approach to problem-solving will thrive in this role.