Associate, Area Manager

foodpanda, a part of the Delivery Hero Group—the world’s leading local delivery platform—operates in approximately 65 countries worldwide with its headquarters in Berlin, Germany. Delivery Hero has been publicly listed on the Frankfurt Stock Exchange since 2017 and is included in the MDAX stock market index. The company’s mission is to provide a fast, easy, and exceptional delivery experience right to customers’ doors.

Key Responsibilities

- Conduct face-to-face meetings with vendors to facilitate onboarding, including delivering tailored training manuals specific to each partner and providing ongoing support for vendor-related issues.
- Lead the onboarding process for various shops and restaurants across different city locations, ensuring seamless integration onto the platform.
- Collaborate proactively with cross-functional teams such as Supply, Live Operations, Sales, Account Management, and Content to ensure tasks and requirements are completed accurately and on time.
- Research potential accounts, identify key stakeholders and decision-makers, and generate interest in foodpanda’s platform.
- Oversee newly onboarded vendors to drive operational excellence, focusing on commercial performance, utilization of internal tools and systems, and managing special projects.
- Support vendor development post-acquisition by maximizing their potential, including managing the onboarding and incubation phases.
- Manage and resolve vendor inquiries, issues, and escalations efficiently to maintain strong vendor relationships.
- Work collaboratively across departments to ensure a smooth vendor journey and deliver a high-quality vendor experience on the platform.
- Conduct daily field visits to ensure targeted shops are onboarded properly and meet quality standards.
- Strategically onboard remaining key brands to the foodpanda portal, ensuring no category is left unrepresented within the assigned region.
- Maintain accurate logs and update inventory records using Salesforce.
- Provide comprehensive training and support during the initial month of vendor onboarding to ensure successful integration.

Required Qualifications

- 2 to 4 years of experience in e-commerce or FMCG sales.
- Bachelor’s degree in Business Administration or a related field.
- Strong negotiation skills.
- Based in Sialkot.

This role offers the opportunity to work within a dynamic and fast-growing company that values operational excellence and vendor partnership. Candidates should be proactive, detail-oriented, and capable of managing multiple stakeholders to contribute to foodpanda’s continued success in the local delivery market.