Associate Baggage Services

This role involves managing baggage services at the airport, ensuring smooth and efficient handling of passenger luggage from arrival to delivery. The candidate will be responsible for timely reporting, maintaining proper uniform and attendance, and coordinating with various airport departments to ensure baggage is tracked, documented, and delivered accurately. The position requires attention to detail in handling missing or damaged baggage reports, maintaining logs, and providing excellent guest service by guiding and informing passengers about their baggage status.

Key Responsibilities

- Report to the office on time, dressed in the proper uniform, and mark attendance accordingly.
- Review the baggage log book and emails daily, taking necessary actions as required.
- Perform duties as per the assigned duty allocation.
- Collect proper tags and guide guests upon their arrival.
- Prepare Property Irregularity Reports (PIR) and Daily Performance Reports (DPR) in cases of short-received or damaged baggage.
- Share Arrival Handling List (AHL) and DPR via email with all relevant stations to locate missing baggage and follow up diligently.
- Monitor the Baggage Management System (BMS) daily and ensure timely follow-up.
- Compile daily arrival baggage activity reports and share them with the Supervisor and Executive.
- Prepare customs advice for left-behind baggage and arrange for scanning and transportation to the destination.
- Maintain close coordination with load controllers, ramp staff, and traffic teams to facilitate baggage movement.
- Ensure delivery of weapon pieces to concerned guests with proper documentation.
- Maintain accurate filing and organization of all baggage-related documents.
- Share On-Hand Baggage (OHD) details with all stations to assist in matching with AHL.
- Communicate with guests regarding the status of their missing or damaged baggage via phone or email.
- Receive left-behind baggage and deliver it to the concerned guest with appropriate documentation.
- Conduct proper handover and takeover procedures when reporting for duty or signing off.
- Perform any additional tasks assigned by the Manager of Airport Operations, Assistant Manager of Baggage Services, Supervisor, or Executive of Baggage Services.

Required Qualifications

- Minimum educational qualification: High School Diploma or equivalent (12th grade).
- Work experience: Less than 1 year in a similar position.
- Physical requirement: Male candidate.
- Age range: 18 to 29 years.

Department and Location

- Department: Baggage Services
- Location: Lahore Airport (LHE)
- Number of openings: 1

This position offers an opportunity to work in a dynamic airport environment, contributing to passenger satisfaction through efficient baggage handling and communication. Candidates should be detail-oriented, proactive, and capable of working collaboratively with multiple teams to ensure seamless baggage operations.