Associate, Client Services (NFC)

Join S&P Global Market Intelligence as an Associate in Client Support, focusing on Non-Financial Corporates. In this role, you will be a key member of the Client Services team, acting as an expert on the Capital IQ Pro Platform. Your primary responsibility will be to provide exceptional client support through diagnostic conversations, driving product usage and revenue growth. Collaboration is essential, as you will work closely with internal teams such as Sales, Content, Product, News, and Technical Support. This position offers a unique opportunity to gain deep industry knowledge and develop valuable technical skills across multiple sectors.

Key Responsibilities:
- Deliver outstanding customer service to clients, distributors, and internal staff via phone, email, and web chat, addressing industry, content, and product-related inquiries.
- Support a diverse client base including firms in Investment Banking, Private Equity, Investment Management, Financial Corporate, and Non-Financial Corporate sectors.
- Manage approximately 100 client interactions monthly, positively influencing client perceptions of the Market Intelligence division.
- Assist in training and mentoring new hires by sharing best practices and product expertise.
- Conduct product demonstrations and webcasts to educate clients on platform capabilities.
- Contribute to the development and maintenance of the Knowledge Base for internal teams and clients.

Required Qualifications:
- Excellent communication skills with a strong willingness to learn about multiple industries.
- Flexibility to work various shifts, including night and evening hours, as well as participation in weekend rotations lasting 1-2 months.

Preferred Qualifications:
- Bachelor’s degree in Finance, Accounting, Economics, or a related field.
- Demonstrated leadership and teamwork abilities.
- Strong customer service skills with the ability to resolve client issues effectively and promote product adoption.
- Excellent problem-solving, time management, and organizational skills.
- Solid understanding of financial concepts and global economic trends.

Benefits:
S&P Global is committed to supporting your personal and professional growth with a comprehensive benefits package designed to help you thrive. This includes health and wellness coverage tailored to both mind and body, generous paid time off to recharge, and continuous learning opportunities to advance your career. Financial security is supported through competitive pay, retirement planning, and programs such as company-matched student loan contributions and financial wellness initiatives. Family-friendly perks extend benefits to your partners and children, while additional incentives like retail discounts and referral awards add extra value.

At S&P Global Market Intelligence, you will be part of a global team of over 35,000 professionals dedicated to delivering essential intelligence that empowers clients to make confident decisions. Our culture is built on integrity, discovery, and partnership, fostering innovation and collaboration across diverse perspectives. We are committed to creating a more equitable and sustainable future and invite you to contribute to insights that make a real difference.

S&P Global is an equal opportunity employer. We welcome all qualified candidates regardless of race, ethnicity, gender, sexual orientation, disability, veteran status, or any other protected characteristic. Accommodations are available upon request during the application process.

Embark on a rewarding career path with S&P Global Market Intelligence and develop expertise across industries such as Energy, Technology, Media & Telecommunications, and Metals & Mining through comprehensive training programs. This role offers a strong foundation for growth within the organization and the opportunity to build critical skills for future career advancement.