Associate Client Success Manager - Strategic & Key Accounts

As a vital member of i2c's Global Client Success team, the Associate Client Success Manager plays a key role in managing the day-to-day success, satisfaction, and growth of a portfolio of strategic and key accounts. This position requires working hours aligned with the clients’ time zones and involves close collaboration within a pod structure alongside Technology Account Management. The role demands a consultative, highly responsive, and organized approach to building trusted relationships across all client levels—from C-suite executives to operational contacts. The Associate is responsible for protecting and expanding revenue streams, ensuring timely renewals, and driving overall client success.

Key Responsibilities

- Own the daily relationship management, satisfaction, and success of assigned accounts within a jointly managed pod.
- Respond promptly and clearly to all client requests, setting expectations and ensuring follow-through.
- Drive revenue growth by identifying expansion and cross-sell opportunities and supporting renewal processes.
- Assist in renewal, pricing, and commercial negotiations in partnership with the pod lead.
- Manage client deliverables end-to-end with strong project management skills, maintaining up-to-date and accurate account plans.
- Collaborate closely with the Technology Account Manager and Implementations team to meet client needs.
- Build and nurture trusted relationships throughout the client organization, from executive leadership to operational teams.
- Prepare for and support quarterly business reviews, continuously monitoring client health and proactively addressing potential risks.
- Advocate for the client within i2c by coordinating efforts across Product Operations, Implementations, and Support teams.
- Maintain comprehensive and accurate records in the Client Management Database, including interactions, contacts, and account plans.
- Contribute actively to the pod’s shared objectives related to client satisfaction, retention, and revenue growth.

Required Qualifications

- Bachelor’s degree in business, finance, technology, or a related discipline.
- 2 to 5 years of experience in client-facing roles such as account management, client success, or relationship management.
- Experience preferably within payments, card issuing or processing, banking, fintech, or SaaS industries.

Skills and Competencies

- Excellent written and verbal communication skills with a strong professional presence.
- Highly organized with strong project management capabilities; detail-oriented and execution-focused.
- Proactive mindset with a strong sense of ownership and commitment to client satisfaction.
- Proven ability to build and maintain trusted relationships across multiple client organizational levels.
- Commercial awareness, including familiarity with renewals, pricing strategies, growth discussions, and negotiation.
- Comfortable working collaboratively within a team that shares responsibility for a book of accounts.

Location

This position is based onsite in Lahore.

This role offers the opportunity to work in a dynamic, client-focused environment where collaboration and responsiveness are key to driving success. The Associate Client Success Manager will be instrumental in fostering long-term partnerships and contributing to the overall growth and retention of strategic accounts.