Posted Oct 24, 2026 33 views
As a vital member of i2c’s Global Client Success team, the Associate Client Success Manager plays a key role in managing the day-to-day success, satisfaction, and growth of a portfolio of Strategic and Key accounts. Working hours are aligned with the assigned clients’ time zones to ensure seamless communication and support. This role operates within a collaborative pod structure, sharing ownership of the client book alongside Technology Account Management. The Associate acts as a consultative and highly organized partner, building trusted relationships from the C-suite to operational contacts, protecting and expanding revenue, and securing timely renewals.
Key Responsibilities
- Own the daily relationship, satisfaction, and success of an assigned set of accounts within the pod.
- Respond promptly and clearly to all client requests, setting expectations and ensuring follow-through.
- Drive revenue growth by identifying expansion and cross-sell opportunities, partnering with the team to advance these initiatives.
- Support renewal processes, pricing discussions, and commercial negotiations alongside the pod lead.
- Manage client deliverables end-to-end with strong project management skills, maintaining up-to-date and accurate account plans.
- Collaborate closely with the account’s Technology Account Manager and Implementations team to deliver seamless client service.
- Build and nurture trusted relationships across all levels of the client organization, from executives to daily operational contacts.
- Prepare for and support quarterly business reviews, continuously monitoring client health and proactively addressing any risks.
- Advocate for the client within i2c by coordinating efforts across Product Operations, Implementations, and Support teams.
- Maintain comprehensive and accurate records in the Client Management Database (CMD), including interactions, contacts, and account plans.
- Contribute to the pod’s shared objectives for client satisfaction, retention, and revenue growth.
Required Qualifications
- Bachelor’s degree in business, finance, technology, or a related discipline.
- 2 to 5 years of experience in client-facing roles such as account management, client success, or relationship management.
- Industry experience preferred in payments, card issuing or processing, banking, fintech, or SaaS.
- Exceptional written and verbal communication skills with a strong professional presence.
- Proven project management capabilities; highly organized, detail-oriented, and execution-focused.
- A proactive ownership mindset with a genuine commitment to client satisfaction and success.
- Demonstrated ability to build trusted relationships across multiple client organizational levels.
- Commercial awareness with experience in renewals, pricing, growth conversations, and negotiation.
Preferred Qualifications and Benefits
While not explicitly listed, candidates with experience working in a team environment that jointly manages a book of accounts will thrive in this role. The position offers the opportunity to work in a dynamic global client success team based in Lahore, Punjab, contributing to strategic account growth and client retention.
This is a permanent position located at i2c’s office in Lahore, Punjab. The role provides a platform to engage with high-profile clients and collaborate across multiple internal teams, fostering professional growth within the fintech and payments industry.
Job Details
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