Associate Cloud Support Engineer

Join DigitalOcean and take the opportunity to do the best work of your career alongside a community of top talent dedicated to building the simplest, most scalable cloud platform. If you have a growth mindset, enjoy thinking big and bold, and thrive in a fast-paced, innovative environment, you will find a rewarding place here. DigitalOcean values collaboration, continuous learning, and making a meaningful impact for creators and builders worldwide. We are currently seeking motivated individuals to grow within our dynamic Technical Support team, where customer focus and technical expertise are key to delivering exceptional service.

Key Responsibilities:
- Deliver outstanding support and solutions to customers through tickets, live chat, and email channels.
- Demonstrate empathy and a strong desire to assist customers effectively.
- Collaborate within a 24/7 team environment, working flexible rotating shifts including nights and weekends.
- Support process improvements and assist senior team members with daily reporting tasks.
- Troubleshoot and diagnose technical issues, with live chat troubleshooting considered a plus.
- Consistently meet customer-facing SLAs and support KPIs such as response time, customer satisfaction (CSAT), and handle time.

Required Qualifications:
- Experience with cloud infrastructure platforms such as AWS, Google Cloud Engine, and DigitalOcean.
- Solid understanding of system and networking concepts, including troubleshooting techniques.
- Hands-on experience with Linux operating systems, including Ubuntu, Debian, and CentOS.
- Familiarity with content management systems like WordPress and Magento.
- Practical knowledge of web servers, particularly Apache and Nginx.
- Strong written and verbal communication skills suited for live chat and ticket-based support.
- Working knowledge of database engines such as MySQL and MariaDB.
- Excellent analytical and problem-solving abilities.
- Ability to perform well under pressure in a fast-paced environment.

Preferred Qualifications and Benefits:
- Programming skills in PHP, Bash, or Python are advantageous.
- This is an onsite role, requiring presence at the designated location.

At DigitalOcean, you will be part of a cutting-edge technology company with a high-growth trajectory, simplifying cloud and AI to empower builders worldwide. Our culture encourages a bold, ambitious mindset with a bias for action and ownership of products, customer success, and team culture.

We prioritize your career development by providing access to a community of exceptional talent and resources such as conference reimbursements, training, and education support. Our fast-paced environment will challenge you to think big and grow professionally.

Your well-being matters to us. We offer a comprehensive benefits package designed to support diverse needs, including flexible time off, local team meetups, and mental health resources. Benefits vary by location to align with local regulations and requirements.

Compensation is competitive and based on market data, experience, and skills. Eligible employees may receive equity compensation, including new hire equity grants and participation in our Employee Stock Purchase Program, subject to plan terms. Non-sales roles also qualify for an annual bonus plan tied to company and individual performance.

DigitalOcean is an equal-opportunity employer committed to diversity and inclusion. We do not discriminate based on race, sex, disability, protected veteran status, or any other legally protected characteristic.

Please note, candidates may apply to a maximum of three positions within any 180-day period to ensure thoughtful applications and better role alignment.