Associate - Core Banking

This role focuses on managing centralized account activities to ensure compliance with policies, procedures, and delivery standards. The objective is to maintain high audit ratings and achieve a satisfactory level of customer satisfaction. The position involves reviewing account opening forms and related documents to establish and maintain Private and SME customer accounts. Additionally, the role requires verifying and processing customer requests for online banking products and services via internet and mobile platforms, ensuring risk mitigation and error-free setups. Efficient activation and processing of all types of accounts and online banking services are essential to support marketing and sales teams with value-added services. Adherence to defined service level agreements (SLAs) and productivity targets is critical, with an emphasis on achieving 99% accuracy and zero escalations.

Key Responsibilities:
- Process activities within the Centralized Accounts Management Unit (CAM) to meet established policies, procedures, and delivery standards.
- Review and verify account opening forms and other relevant documentation for Private and SME customers to ensure accurate account setup and maintenance.
- Assess and process customer requests for online banking products and services through internet and mobile channels, safeguarding the bank’s risk exposure.
- Activate and manage all types of accounts and online banking products efficiently, providing essential support to marketing and sales teams.
- Maintain strict adherence to defined SLAs and productivity benchmarks.
- Ensure processing accuracy of 99% with no escalations, contributing to operational excellence and customer satisfaction.

Required Qualifications:
- Bachelor’s degree in a related field.
- 1 to 2 years of relevant experience.
- Strong communication skills, both verbal and written.
- In-depth knowledge of Private and SME banking activities, as well as online banking products and services accessible via internet and mobile platforms.
- Familiarity with bank policies, procedures, and applicable local and international regulations.
- Proficient with operating systems, banking systems, and branch-related functions.
- Excellent interpersonal skills combined with problem-solving and analytical abilities.
- Ability to manage multiple tasks efficiently in a fast-paced environment.

No preferred qualifications or benefits were specified for this position.