Associate, Credit Client Support

Client Services Associates serve as the primary point of contact for clients, working closely to optimize workflows and enhance research and data analysis processes. This role offers comprehensive on-the-job training covering Fixed Income, Ratings Direct, Credit Analytics platforms, and Office Plug-in tools. After an initial 1-2 month training period, associates begin supporting clients via phone, web chat, and email. The position involves deepening product knowledge, understanding customer segments, and gaining exposure to various S&P Global platforms. Certification assessments ensure readiness to proactively engage clients by delivering tailored training and support to maximize the use of S&P Global Market Intelligence products, particularly credit products on Capital IQ and Capital IQ Pro. Collaboration with internal teams such as Sales, Content, Product, and Technical Support is essential to success in this role.

Key Responsibilities:
- Provide exceptional client support through phone, web chat, and email communications.
- Complete rigorous training and certification on S&P Global Market Intelligence products and platforms.
- Deliver proactive client training tailored to individual workflows and product usage.
- Collaborate effectively with internal teams including Sales, Content, Product, and Technical Support.
- Support credit-related products on Capital IQ and Capital IQ Pro platforms.
- Develop strong relationships with clients to understand and address their research and data analysis needs.

Required Qualifications:
- Bachelor’s degree in finance, economics, accounting, or a related field.
- Up to 6 months of relevant experience or fresh graduates with strong academic credentials.
- Solid understanding of finance and accounting principles to resolve client inquiries.
- Excellent written and verbal communication skills, with a focus on customer service.
- Passion for building relationships with finance professionals and eagerness to learn about the financial services industry.
- Ability to multitask, prioritize effectively, and work collaboratively within a team environment.
- Positive, flexible, and proactive attitude with a “can do” approach.

Preferred Qualifications and Benefits:
This role offers emerging professionals a unique opportunity to join a rapidly growing company with a strong corporate culture. Employees gain financial knowledge, product expertise, problem-solving skills, and professional communication experience. The position provides exposure to a diverse client base, including investment banks, private equity firms, insurance companies, corporates, and investment managers globally.

Career development opportunities include pathways into Customer Success, Sales, Relationship Management, and Product Specialist roles. The company supports continuous learning with access to extensive resources and offers competitive compensation, retirement planning, and financial wellness programs. Benefits also include comprehensive health care coverage, generous paid time off, family-friendly perks, and additional incentives such as retail discounts and referral awards.

S&P Global Market Intelligence is committed to fostering an inclusive workplace where opportunities are based on skills and merit. The company values integrity, discovery, and partnership, empowering employees to deliver essential intelligence that drives confident decision-making worldwide. Equal employment opportunity is provided to all qualified candidates without discrimination.

This position is located in Islamabad, Pakistan, and is part of a global team dedicated to advancing essential intelligence through innovative data and technology solutions.