Associate Priority Relationship Manager

This role involves managing and nurturing relationships with high-profile clients to support business growth and align with the Bank’s strategic goals. The successful candidate will deliver exceptional customer service by providing tailored financial solutions while ensuring compliance with operational risk and regulatory standards.

Key Responsibilities
- Acquire new Priority Qualified Clients who are new to the Bank.
- Manage the assigned client portfolio by addressing dormancy issues and handling service requests.
- Identify client needs and cross-sell appropriate financial products.
- Increase Wealth Management penetration by adding new clients to wealth services within the portfolio.
- Encourage and assist clients in migrating to digital channels for routine banking transactions.
- Actively consume and convert assigned leads into business opportunities.
- Maintain regular client contact following prescribed guidelines to enhance engagement.
- Implement client journey initiatives specifically designed for Priority clients.
- Conduct periodic risk reviews for clients within the portfolio to ensure compliance and risk mitigation.
- Update Know Your Customer (KYC) information as required to maintain accurate client records.
- Adhere to internal processes related to Wealth Management and Asset Product bookings.

Required Qualifications
- Strong communication and interpersonal skills to effectively engage with clients.
- Excellent negotiation and persuasion abilities to drive business growth.
- Proven problem-solving skills to address client and operational challenges.
- Commitment to operational excellence and strict adherence to compliance requirements.

Preferred Qualifications and Benefits
Standard Chartered is a global bank with over 170 years of history, committed to making a positive impact for clients, communities, and employees. The organization values diversity, inclusion, and integrity, fostering a culture where employees can thrive and contribute meaningfully.

The Bank offers a competitive salary aligned with its Fair Pay Charter, alongside comprehensive benefits that support mental, physical, financial, and social wellbeing. These include core funding for retirement savings, medical and life insurance, and flexible voluntary benefits depending on location.

Employees benefit from generous time-off policies, including annual leave, parental/maternity leave (up to 20 weeks), sabbaticals (up to 12 months), and volunteering leave (3 days). The total minimum leave entitlement, combining annual and public holidays, is 30 days.

Flexible working arrangements are supported, allowing a balance between home and office environments with adaptable working patterns. Wellbeing is actively promoted through access to Unmind, a leading digital wellbeing platform, resilience development courses, a global Employee Assistance Programme, mental health first-aiders, and various self-help resources.

The Bank fosters a continuous learning culture with opportunities for reskilling and upskilling through physical, virtual, and digital learning platforms. Being part of an inclusive, values-driven organization, employees experience respect for their unique diversity and are empowered to reach their full potential.