Associate Priority Relationship Manager

This role is focused on managing and nurturing relationships with high-profile clients to support business growth and align with the Bank’s strategic goals. The position involves delivering exceptional customer service by offering tailored financial solutions while ensuring compliance with operational risk and regulatory standards. The successful candidate will work closely with clients to enhance their banking experience, promote digital adoption, and contribute to the overall wealth management objectives of the Bank.

Key Responsibilities
- Acquire new-to-bank priority qualified clients and expand the client base.
- Provide comprehensive service to clients within the assigned portfolio, including dormancy removal and handling service requests.
- Identify client needs and cross-sell appropriate banking products to enhance client value.
- Increase wealth management penetration by adding new clients to wealth services within the portfolio.
- Encourage and facilitate migration of clients to digital channels for routine banking transactions.
- Actively consume and convert assigned leads to drive business growth.
- Maintain regular client contact in accordance with prescribed guidelines to strengthen relationships.
- Implement client journey interventions specifically designed for priority clients.
- Conduct periodic risk reviews of clients in the portfolio to ensure compliance and risk mitigation.
- Update Know Your Customer (KYC) information as required to meet regulatory standards.
- Adhere to internal processes for wealth management and asset product bookings to ensure operational excellence.

Required Qualifications
- Strong communication and interpersonal skills to effectively engage with high-profile clients.
- Proven negotiation and persuasion abilities to support cross-selling and client acquisition efforts.
- Excellent problem-solving skills to address client needs and operational challenges.
- Commitment to operational excellence and compliance with regulatory requirements.

Preferred Qualifications and Benefits
Joining Standard Chartered means becoming part of an international bank that balances agility with global impact. With over 170 years of history, the Bank is dedicated to making a positive difference for clients, communities, and employees alike. The culture encourages challenging the status quo, embracing diversity, and continuously seeking improvement.

The Bank offers a competitive salary aligned with its Fair Pay Charter, alongside a comprehensive benefits package designed to support mental, physical, financial, and social wellbeing. Benefits include core retirement savings, medical and life insurance, and flexible voluntary benefits depending on location. Employees enjoy generous time-off policies, including annual leave, parental/maternity leave (up to 20 weeks), sabbaticals (up to 12 months), and volunteering leave (3 days), with a minimum of 30 combined annual and public holidays globally.

Flexible working options are available, allowing for a balance between home and office environments with adaptable work patterns. Wellbeing support is proactive and extensive, featuring access to a leading digital wellbeing platform, resilience development courses, a global Employee Assistance Programme, mental health first-aiders, and various self-help resources.

The Bank fosters a continuous learning culture, offering opportunities to reskill and upskill through physical, virtual, and digital learning platforms. As part of an inclusive and values-driven organization, employees are respected and empowered to realize their full potential, benefiting from a workplace that celebrates unique diversity and promotes collaboration for long-term success.