Associate Program Manager, Technical Outreach

Motive is a leading provider of tools that empower teams managing physical operations to enhance safety, productivity, and profitability. Our platform uniquely integrates safety, operations, and finance functions, enabling seamless management of drivers, vehicles, equipment, and fleet expenses within a single system. Leveraging advanced AI, Motive delivers comprehensive visibility and control while automating routine tasks to reduce manual workloads. Serving nearly 100,000 customers—from Fortune 500 companies to small businesses—across diverse industries such as transportation, logistics, construction, energy, manufacturing, agriculture, retail, and the public sector, Motive is committed to driving operational excellence.

Key Responsibilities
- Coordinate and manage technical outreach programs from initial planning through successful execution.
- Act as a customer advocate by identifying recurring support themes and translating them into actionable guidance for Product and Engineering teams.
- Provide development teams with clear technical and customer insights to support product enhancements.
- Plan and facilitate various technical sessions, including product briefings, office hours, and knowledge-sharing forums.
- Collaborate closely with Technical Support Engineering, Product, Engineering, and Enablement teams to identify knowledge gaps and prioritize outreach initiatives.
- Develop and maintain clear, accessible technical content for support teams and other stakeholders.
- Monitor program outcomes and leverage feedback to continuously improve outreach efforts.

Required Qualifications
- Minimum of 2 years’ experience in program coordination, technical enablement, technical support, operations, or a related discipline.
- Proven ability to manage cross-functional projects from conception through completion.
- Familiarity with SaaS products, technical troubleshooting, or support workflows.
- Strong capability to translate complex technical concepts and customer requirements into clear, actionable guidance for development teams.
- Experience utilizing data and customer feedback to prioritize improvements and evaluate program effectiveness.
- Excellent written and verbal communication skills, strong organizational abilities, and effective stakeholder management.

Motive values diversity and inclusion as fundamental to our culture. We are an equal opportunity employer and encourage applicants from all backgrounds, experiences, abilities, and perspectives to apply.

Candidates must be authorized to access commodities and technologies regulated under U.S. Export Administration Regulations, as Motive requires employees to have authorization to access its products and technology. For U.S.-based roles, depending on the position and work location, candidates may be required to sign a non-compete agreement, except for lawyers, interns, or employees in certain states where such agreements are prohibited by law. Terms of non-compete agreements comply with applicable statutory requirements.

All positions listed correspond to current vacancies. Please note that some interviews or onboarding sessions may take place in person at one of Motive’s global offices.